Implementation Manager
Implementation Manager
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1 Vacancy
Job Description
About The Codebox
The Codebox is an Israeli-founded outsourcing company based in the Philippines. We specialize in building strong long-term remote teams for global tech companies with a focus on quality professionalism and a people-first approach. Whether youre a developer support expert or implementation manager at The Codebox you ll be part of a supportive and international environment that values your skills and invests in your growth.
We re currently hiring an Implementation Manager to join the team of a fast-growing AI company transforming voice communication through automation and smart integrations.
What You ll Do
In this role youll be at the heart of the client experience guiding new customers through onboarding integrations and long-term success with the platform. Your responsibilities will include:
Leading onboarding and configuration processes for new clients
Supporting integrations with third-party tools (e.g. Zapier CRMs)
Troubleshooting technical issues with support from the engineering team when needed
Delivering training sessions and creating help documentation (videos or articles)
Identifying ways to improve onboarding and support workflows
Working closely with customer success and support teams to ensure clients achieve their goals
Requirements
What We re Looking For
2 years in Implementation Technical Support or Customer Success
Strong communication skills able to explain technical concepts to non-technical users
Experience with APIs webhooks and basic troubleshooting
Familiarity with Zapier or similar automation platforms
Understanding of CRMs like Salesforce or HubSpot
Excellent problem-solving and time management skills
Ability to handle multiple onboarding projects at once
Comfortable working in a fast-moving startup-style environment
Nice to Have
Background in AI SaaS or voice/telecom platforms
Basic knowledge of JavaScript Python or SQL (not required)
Experience in a customer-facing technical role
Benefits
What We Offer
Work with cutting-edge AI technology redefining voice communication
Full remote work with flexible hours
Collaborative innovative work culture
Career growth opportunities in a global fast-scaling company
What We re Looking For 2+ years in Implementation, Technical Support, or Customer Success Strong communication skills able to explain technical concepts to non-technical users Experience with APIs, webhooks, and basic troubleshooting Familiarity with Zapier, , or similar automation platforms Understanding of CRMs like Salesforce or HubSpot Excellent problem-solving and time management skills Ability to handle multiple onboarding projects at once Comfortable working in a fast-moving, startup-style environment Nice to Have Background in AI, SaaS, or voice/telecom platforms Basic knowledge of JavaScript, Python, or SQL (not required) Experience in a customer-facing technical role
Employment Type
Full Time
