Technical Consulting Specialist - Business Application
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Job Description
Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.
As a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.
Our commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction
Our vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.
Job Summary/Objective
The Technical Consulting Professional at Alnafitha IT is responsible for providing guidance and solutions across diverse technology domains. This role involves assessing client needs delivering tailored technology solutions and ensuring successful project execution to enhance client operations and drive business value.
Key Responsibilities:
Client Needs Assessment
Lead engagements to understand complex client IT requirements by conducting in depth discussions and strategic assessments with clients to ensure comprehensive understanding and alignment of business goals
Oversee evaluations of existing systems by directing teams in analyzing system performance and identify critical gaps to drive strategic improvements that enhance client operations
Solution Design and Implementation
Design and approve implementation of plans by collaboration with senior leadership to define project scope and objectives to ensure solutions align with broader business strategies and clients needs
Manage the technical implementation process by coordinating resources and schedules to ensure timely deployment and guarantee successful execution while minimizing client disruption
Support and Troubleshooting
Offer direct support for teams in resolving complex client issues by establishing frameworks for support and escalation processes to ensure high levels of client satisfaction through effective issue management
Proactive Services
Oversee health checks and risk management strategies by analyzing data and providing actionable insights to clients to proactively mitigate risks and enhance system reliability
Training and Workshops
Lead training Initiatives for clients and Internal teams by developing and conducting comprehensive training programs to enhance knowledge transfer and promote effective product usage
Stakeholder Management
Establish strong relationship with key stakeholders through regular engagement with clients and internal teams to gather insights to faster collaboration and engagement with clients objectives
Documentation and Representation
Develop and ensure adherence to documentation standards by creating comprehensive documentation for all technical processes to provide clarity and reference for ongoing operations and training
Mentorship and Leadership
Mentor team members and lead by example to provide guidance on best practices and project management to cultivate a high performing team and drive successful Initiatives
Requirements
Qualifications
- Education: Bachelor s degree in computer science or a related field; master s degree in relevant field
- Experience: 2-4 years of experience in business applications technical consultant or related position
- Proficiency in working with Zoho CRM and other Zoho solutions
- Excellent working with Zoho CRM and other Zoho solutions
- Excellent understanding of sales marketing accounting and HR processes is a must
- Business strategy and market development knowledge with demonstrated analytical and business modeling skills
- Strong ability to influence and drive results in a complex technical and business environment including ability to communicate and influence various internal stakeholders and across functions (such as marketing sales services customer success and finance).
- Excellent ability to consistently and positively work in a high-paced fast-changing and sometimes unpredictable work environment.
- Must be passionate about technology and creating great customer experiences
- Articulate verbal communication professional business writing and presentation skills
EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:
Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable
accommodations for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws
Qualifications - Education: Bachelor s degree in computer science or a related field; master s degree in relevant field - Experience: 2-4 years of experience in business applications technical consultant or related position - Proficiency in working with Zoho CRM and other Zoho solutions - Excellent working with Zoho CRM and other Zoho solutions - Excellent understanding of sales, marketing, accounting, and HR processes is a must - Business strategy and market development knowledge with demonstrated analytical and business modeling skills - Strong ability to influence and drive results in a complex technical and business environment, including ability to communicate and influence various internal stakeholders and across functions (such as marketing, sales, services, customer success and finance). - Excellent ability to consistently and positively work in a high-paced, fast-changing, and sometimes unpredictable work environment. - Must be passionate about technology and creating great customer experiences - Articulate verbal communication, professional business writing and presentation skills EQUAL EMPLOYMENT OPPORTUNITY COMMISSION: Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws
Employment Type
Full Time
