Case Worker/Promotora

Case Worker/Promotora Job Description
Healthy Outcomes through Prevention & Early Support (HOPES) Program
Full-Time Hourly Position
Starting at $17 per hour
Position start date: 09/01/2025

Summary
The Case Worker/Promotora will serve as a key navigator for families providing personalized support and connecting them to necessary resources and services. By conducting home-based safety visits facilitating stress management activities and offering crisis de-escalation the Case Worker/Promotora will help address family needs and reduce barriers to accessing care. The role includes outreach to engage families promote community partnerships and provide essential services while ensuring families receive continued support and safety response when needed. Through these efforts this role will strengthen family resilience reduce risks and support families at risk of child maltreatment. The scope of work is subject to change as needed to ensure all projects are completed. Likewise complementary changes may be made to projects or individual goals and employee expectations based on agency/management strategic goals. All Center for Children team members are expected to be collegial and collaborative mutually supportive and focused on excellent services to clients fidelity to program models and ethical provision of services.

Primary Duties and Responsibilities

• Conduct intake assessments provide referrals and administer support services including basic needs distribution.

• Fulfill the role of Case Worker/Promotora including providing direct support managing cases and ensuring family needs are addressed effectively.

• Cross-train in Parent Cafs Mobility Mentoring Circle of Security and outreach or other services and modalities needed to complete services.

• Provide parent navigation support existing parents with home-based attention/safety visits and administer basic needs.

• Serve as a key navigator for families providing personalized support and connecting them to necessary resources and services.

• Employ EMPath Mobility Mentoring and other evidence-based models to empower families.

• Respond to safety concerns involving enrolled families and collaborate with providers to address these issues.

• Provide safety response for any enrolled family when concerns are noted about any provider.

• Advocate for families by connecting them with resources and opportunities to overcome challenges including legal aid housing job assistance substance use treatment food banks education and medical care.

• Reduce social isolation by offering emotional support crisis de-escalation and resource navigation to meet urgent family needs.

• Re-engage families in services following a lapse through calls or in-home visits and assist with enrollment paperwork.

• Facilitate group activities and programs to strengthen caregiver connections and build family resilience.

• Assess family needs identify barriers and provide assistance to access resources and services.

• Provide basic needs and materials to families including incentives like gas or grocery gift cards childcare cost coverage and transportation assistance.

• Conduct stress-buster activities in homes or at the office.

• Host workshops and coordinate events at the Family Resource Center for families.

• Conduct outreach to recruit families and community partners through health fairs presentations and marketing campaigns.

• Travel to neighborhoods where there is a need to set up mobile Family Resource Center (FRC) days and partner with local organizations to deliver services.

• Build and maintain positive relationships with families community leaders and organizations.

• Visit family homes with flexibility and an open mind to listen and provide support.

• Document services accurately to ensure compliance with program and funder requirements.

• Conduct quality assurance checks and assist in preparing reports and evaluations.

• Maintain data integrity through consistent and accurate entry.

• Participate in ongoing program planning monitoring and evaluation.

• Collaborate with the supervisor and team members to align efforts with program goals.

• Participate in the Performance and Quality Improvement process to ensure program fidelity and meet contractual obligations.

• Complete all required Case Worker/Promotora training and stay updated on relevant program models.

• Engage in Reflective Supervision and utilize Reflective Practice to improve service quality.

• Adhere to agency standards and policies ensuring services align with program goals and funder commitments.

• Work flexible hours including evenings and weekends as needed.

• Perform additional duties as assigned to support program success and agency goals.

Skills

• Must become an expert in the funders RFP the grant application and the expectations of this role including the designated modalities and other required services.

• Outstanding interpersonal skills and the ability to relate well to diverse individuals families community leaders and stakeholders at all organizational levels.

• A commitment to excel in developing innovative and creative solutions to meet grant goals and program requirements.

• Strong results orientation openness to new ideas and a proven ability to deliver consistently high-quality services to families community partners and internal teams.

• Ability to perform a broad range of assignments including outreach intake referrals case management and service delivery with efficiency and accuracy.

• Flexibility to adapt to changing conditions within the grant and program while supporting and fostering teamwork and collaboration.

• Active listening skills and a nonjudgmental approach when working with families and clients.

• Exceptional organizational skills required for managing multiple projects caseloads and coordination with diverse entities and stakeholders.

• Excellent written and verbal communication skills to effectively engage families facilitate programs collaborate with partners and maintain accurate documentation.

Minimum qualifications

Employees providing services to clients must meet the requirements of the program model or funder for the project to which they are assigned. In general the Center prefers that client-serving staff:

• Be a graduate from an accredited high school GED program or equivalent with at least 2-3 years of experience in a human services or early childhood role; orHave an associate or bachelors degree in social work or related field with 1-2 years of experience in a human services role or early childhood role. Depending on the role requirements additional work experience may substitute on a year-for-year basis for college.

• Must be willing to take a Texas Health and Human Services training program for Community Health Workers if not already certified.

• Ability to read write and speak English and Spanish.

• Exceptional computer skills including proficiency in Microsoft Office Suite (Word Excel PowerPoint) and familiarity with data management systems.

• Strong time management organizational and interpersonal skills with the ability to communicate effectively with individuals from all walks of life.

• Must have a valid drivers license a vehicle in safe operating condition and maintain proof of current insurance at Texas minimum standards.

• Successful completion of a criminal background check in accordance with agency policies.

• Must be able and willing to travel for trainings meetings and conferences as needed.

• Ability to walk sit stand and lift/carry at least 25 pounds.

Personal & Professional Conduct

• The first responsibility of all El Paso Center for Children employees is to ensure the safety welfare and dignity of the youth and families the Center serves and to serve as positive role models for them. All employees must exemplify the highest standards of professional and ethical conduct and abide by the Code of Conduct set forth in the Centers Personnel Policies.

Flexibility

Every program at the Center is community and client-centric. Working with diverse partners to meet the needs of families in our community demands flexibility. The scope of work is subject to change based on the teams performance and the funders expectations and on agency/management strategic goals. The flexibility needed in this role includes scheduling meetings/events/activities scheduling supervision sessions with staff training staff meetings and out-of-town travel for training and/or grant requirements.

Benefits for Full-Time Employees

• Health Insurance HMO Dental and Vision (100% paid by the agency).
• Life and AD&D Insurance
• Paid Time Off (PTO) (12 days first four years)
• Holidays (16)
• Travel and mileage reimbursement
• All employees who have completed one year of service qualify for a Simplified Employee Pension Individual Retirement Account (SEP-IRA). Under this plan the agency contributes 5% of the employees gross salary to an individual retirement account in which the employee is fully and automatically vested.