Service Scheduling Coordinator
Service Scheduling Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Answer customer calls and establish follows-up with service appointments
- Respond quickly to phone inquiries using email scripts and templates
- Provide customers with initial scheduling information and drive successful shop flow
- Follow up with clients who have completed their service ensuring excellent client satisfaction rating
- Follow up with clients that have incoming parts orders and no-show service appointments
- Participate in team and process development sessions keeping positive relationships with teammates service teams and dealership management
- Utilize CRM tracking system daily
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid drivers license
Required Experience:
IC
Employment Type
Full-Time
