The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities.
This is a full-time role Monday - Thursday 9 am - 6 pm Fridays 9 am - 5 pm out of our Maple Grove & Plymouth locations.
Essential Functions:
- Assist in non-billable patient services by bringing appropriate patients back and initiating
pre-therapy exercises
- With specific instruction and supervision by Therapist guide patients through specific
education/intervention provided by therapist
- Accurately and efficiently schedule new and existing patients in the current practice management system
- Verify and document insurance information as defined by current business practices
- Chart management
- Maintain timely communication with patients and families while in clinic
- Maintain clinician schedules
- May assist with coordinating schedules for the Volunteer Intern program train and orient
incoming Interns
- Clean and stock exam rooms gym equipment and therapy space
- Maintain patient education materials
- Able to correctly lift and set up various weights in fitness sports performance and training
aspects for clients
- Assist with Sports Performance and other Training HAUS ancillary services and their daily needs
- Assist with check-in for individual and group fitness classes
- Coordinate routine inspection/maintenance of equipment repair as needed
- Assist with patient transport within the clinic
- Position may include additional site-specific responsibilities
- Any and all other duties as assigned
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school or pursuing a masters in athletic training
- 100 hours of related experience
- Customer service experience required
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic office or surgery center during business hours
- Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations i-Healths Core Values:
- Integrity- Do the right thing and take responsibility for what you do and say
- Service- Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic/office/surgery center setting
Notes:
Required Experience:
IC