Service Delivery Manager/Demand Manager (REF4453N)
Service Delivery Manager/Demand Manager (REF4453N)
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
- You will work as Demand Manager in the Shared Functions Team of the Capability Network.
- You will function as the interface between our corporate user & customers and the Capability technical teams.
- Our internal corporate customers are from Germany as well as from many countries around the world.
- Our internal technical teams consist of both German and Hungarian colleagues.
- You will receive small and large customer orders clarify outstanding issues obtain missing information and create and submit internal orders for the technical teams involved.
- The implementation of a complex user/customer demand may require the involvement of multiple technical teams and empowerment.
- If necessary you will also coordinate direct communication between the customer and technical teams.
- You will also monitor internal order implementation and in individual cases initiate the invoicing of our services via the Finance team.
- You will maintain regular contact with the contact persons of our international customers.
- You address and drive user/customer survey for capability network services.
Qualifications :
- Minimum 3 years of experience in the IT industry ideally in Service Delivery Management
- Excellent written and spoken English.
- Strong communication and coordination skills in a multicultural environment.
- Experience in stakeholder management (working with business owners project managers backlog maintenance).
- Conflict resolution skills and ability to propose balanced solutions.
- Technical understanding (basic networking knowledge is a plus not a must).
- Ability to communicate limitations clearly and professionally if a request cannot be implemented.
Preferred Qualifications:
- German language skills are a plus.
- Experience working in international teams or large enterprises.
- Customer-oriented mindset and proactive attitude.
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
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