Strategic Partnerships Manager

Vetster () is the worlds fastest-growing veterinary telehealth and pet care marketplace. Since our launch in 2020 we have established ourselves as a leader in the rapidly growing pet care industry. Named Pet App of the Year( Vetster makes it easier for pet owners to connect with the veterinary care they need - anytime anywhere

We know that by empowering pet owners with easy-to-use convenient services and an open marketplace we can move the industry forward create professional opportunities in the veterinary community and fundamentally improve animal well-being and access to care. The work we are doing is groundbreaking and is changing lives.

We work in cross-functional teams and believe ownership and accountability along with trust respect and inclusion are core tenets of success in our new working paradigm. At all levels successful Vetster team members are those who seek to grow their careers and who share our ambition to build a global high-growth brand. Please note this role is hybrid with 2 days per week in our office in midtown Toronto at Yonge and Summerhill.

Join Our Mission:

Vetster is seeking a Strategic Partnerships Manager to lead the execution and success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences driving measurable outcomes and ensuring long-term growth and retention.

This is a hands-on Enterprise sales and relationship role focused on onboarding launch execution and long-term partner success. You will ensure that Vetsters services are seamlessly integrated into partner ecosystems and that usage engagement and results are consistently optimized.

The ideal candidate excels in a high-growth fast-paced environment and is equally comfortable presenting to partners managing internal workflows and identifying insights that drive renewal and expansion. This role will evolve to support a broader portfolio of strategic partnerships as the business scales.

Reporting directly to the VP of Sales & Business Development this role blends relationship management operational oversight and strategic execution. Youll be a key player in bringing new partnerships to life scaling existing programs and serving as the voice of the partner across internal teams.

The ideal candidate is a proactive communicator thrives in a high-growth environment and is comfortable operating with both strategic altitude and executional precision.

Responsibilities

Partner Management & Relationship Building

• Act as the day-to-day lead for a portfolio of strategic partners
• Build and maintain trusted relationships with senior partner stakeholders
• Deliver ongoing reporting insights and strategic updates to ensure alignment and value realization
• Serve as the internal advocate for partner needs priorities and feedback
  
  

Program Execution & Launch Oversight

• Lead end-to-end execution of partner pilots launches and ongoing programs
• Coordinate onboarding training documentation and go-to-market activities
• Align cross-functional teams to deliver partner milestones on time and with excellence
• Own timelines deliverables and internal communications related to partner programs
  
  

Performance Monitoring & Strategic Growth

• Monitor key metrics (engagement utilization satisfaction) and take action on trends
• Identify opportunities for program optimization upsell and renewal
• Help build and evolve scalable frameworks for onboarding lifecycle management and enablement
  
  

Cross-Functional Leadership

• Collaborate with internal teams to meet and exceed partner expectations
• Translate partner objectives into actionable internal plans and ensure follow-through
• Influence internal roadmaps and processes based on partner feedback and performance
  
  

Field Engagement & Brand Representation

• Travel to partner locations to support launches training and strategic engagements
• Represent Vetster at partner meetings conferences and industry events as needed

Qualifications

• 4 years of experience in strategic partnerships enterprise client success or partner program management
• Demonstrated success managing large B2B clients or partnerships with cross-functional coordination
• Highly organized with experience managing complex projects from start to finish
• Comfortable working directly with executives both internally and externally
• Self-starter who thrives in an ambiguous dynamic startup environment
• Strong problem-solving and critical thinking abilities
• Frequent potential travel as required by partner engagements
• Experience in healthcare retail insurance or veterinary industries is an asset
• Familiarity with project management platforms (e.g. Jira Confluence etc.)
• Exceptional communication skills (verbal written and presentation)

Interview process:

• Stage 1: Introductory Meeting: This is a 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and learn about you.
• Stage 2: Skills Interview: This is a 45-minute Google Meet video interview with Mike Wilson (VP of Sales and Business Development) where he will take you through his team roadmap and learn more about your skills and experience.
• Stage 3: In-person behavioral interview at Vetster HQ (14 Birch Avenue Toronto) with Mike Wilson (VP of Sales and Business Development) and members of the Senior Leadership team.

Why join us:

• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• Competitive salary with market alignment.
• RRSP matching and Employee Stock Option Plan.
• Opportunities for career growth and international assignments.
• A culture of inclusivity equity and team engagement.

Ready to Make a Difference

Embark on a fulfilling journey with us shaping the future of pet healthcare through design. If youre driven by innovation collaboration and a love for pets apply now to join our mission-driven team. Please note this role is hybrid with 2 days per week in our office in midtown Toronto at Yonge and Summerhill.

We are committed to providing accommodations for applicants with disabilities. Please let us know if you require any accommodations during the recruitment process.