Consumables Specialist
Consumables Specialist
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-07-2025
Job Description
About Quench
Quench is a leading provider of filtered water systems to more than 120000 commercial customers across North America including more than half of the Fortune 500. Our point-of-use filtration systems which are integrated into water coolers ice machines sparkling water dispensers and coffee machines purify a customers existing water supply to provide reliable convenient and sustainable drinking water. Headquartered outside Philadelphia Quench is a subsidiary of Culligan International one of the worlds leading water solutions companies.
Position Summary
As a Consumables Specialist you will work closely with both the coffee and Bevi customers. You would be responsible for: phone and email contact with customers technician support and communication data entry work order and sales order creation/coordination handling product questions coordination with internal teams such as Scheduling Supply Chain Sales and Account Management. A Consumables Specialist will strive to build and maintain business relationships with clients and internal customers by providing prompt and accurate service leading to customer satisfaction and loyalty.
Responsibilities
- Provide world-class customer service on every customer contact
- Deal directly with customers via phone or through electronic inquiries
- Respond promptly to all customer inquiries and requests and follow each inquiry through to completion
- Monitor accounts and create work orders for installation and service
- Develop knowledge of product to satisfy customer questions
- Handle and resolve customer complaints
- Identify and escalate priority issues
- Handle inbound technician calls and activate accounts
- Review and analyze customer data to determine action needed
- Work with strategic vendors to provide service to customer
- Maintain regular and reliable attendance
- Create Accounts for all new coffee business
Qualifications
- At least two years of previous Customer Care experience
- Must be able to multi-task and switch between different communication channels quickly and efficiently (email phone teams etc.)
- Extremely organized and detail oriented
- Ability to work in a team and across different departments
- Must be resourceful and thorough in a fast-paced environment
- Must be adaptable and perceptive to different customer personalities and understand your best approach for each situation.
- Must have a customer-centric attitude with an eagerness to provide world-class customer service
- Ability to communicate clearly and professionally both verbally and in written correspondence
- Strong/Prompt communication skills with customers and internal departments
- Working knowledge of Microsoft Office (Outlook Excel Word)
Role Highlights
- Competitive compensation
- Fully Remote!
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- 401(k)
- Paid time off
- Parental leave
- Additional voluntary benefits
$45000 - $45000 a year
Quench offers competitive salary and benefits and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race color religion gender disability age or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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