Part-Time Night Auditor
Part-Time Night Auditor
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Salary Not Disclosed
1 Vacancy
Job Description
Comfort Suites Meridianis seeking an enthusiastic individual to take on Two nights on Front Desk Night Auditor position. This position is a high-volume hotel guest contact position that requires attention to detail strong listening abilities problem solving multitasking and efficient organization. As a professional Front Desk Night Auditor it is crucial to work with a positive and guest focused mindset. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities. This job is an over-night scheduled position and while still having interactions with guests throughout the night occurs this position is more of the time spent with paperwork detail analysis and data entry.
Compensation & Benefits:
- Hourly pay rate of $17per hour
- Paid semi-monthly
- Schedule 10PM - 6AM
- Training and development opportunities
- Employee discounts at affiliated hotels
- Opportunities for career advancement
JOB COMPETENCY:
To perform the job successfully an individual should demonstrate the following items below with at minimum satisfactory performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist guests with hotel reservations registration and billing
Use cash drawer accurately and efficiently; keep cash drawer balanced using company policy
Assist guests promptly and accurately with questions complaints or requests
Assist in maximizing company revenue by securing reservations and sales using hotel strategies
Manage ones time with minimal supervision in order to meet productivity standards
Accurately compute classify and record numerical data to keep financial records complete
Perform any combination of routine calculating posting adjusting and verifying duties to obtain primary financial data for use in maintaining guest account records
Assist in securely closing down and re-opening areas of hotel based off of schedule
Prepare various reports/paperwork for management
Assist team with overnight laundry as needed
Assist with inventory ordering and receiving of all items
Ensure all guest problems are attended to and resolved within reason and in a timely manner
Assist with package or luggage storage and delivery if requested
Analyze and organize guest reservations for current day and future arrivals
Analyze reservations for special requests reservation errors and make corrections as needed
Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls
Make coffee for guests throughout the day as needed
Stock and replenish inventory and items continuously throughout shift as needed
Complete daily checklists organize paperwork and efficiently print necessary documents
Check-in guests securely using all confidentiality identification and credit policies
Understand the operation of the property management system
Provide guests general information concerning hotels facilities functions local attractions contact info directions to and from desired locations
Assist with hotel events when in need to assure guest satisfaction
Be proficient with property security key control procedures as well as fire flood and weather-related safety procedures
Complete all paperwork necessary for front desk operations including but not limited to: registration cards folios credit card authorization forms cash reports room reports etc.
Maintain cleanliness and order to the front office areas and lobby area
Communicates accurate information to other departments such as such as house counts room status guest service requirements workorders etc.
Maintain confidentiality of proprietary information; protect company assets
Frequent contact with hotel guests and employees. Contact with vendors and or supplies
Receive and sign for packages delivered to hotel
Complete any hotel related task requested by direct manager or General manager
SCHEDULE REQUIREMENTS: The best candidates will need to have flexible availability to work shifts that vary. This position includes working night audit shifts and day or evening shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays.
EDUCATION / TRAINING / SKILLS MINIMUM REQUIREMENTS:
High School Diploma or Equivalent
Excellent Communication: Ability to communicate clearly effectively and positively both written and verbally
Software /Computer Skills: Ability to proficiently type and operator office computer applications hotel operating system and point of sale system
Teamwork: Ability to work efficiently and unified with co-workers and other departments
Attendance/Punctuality: Is consistently at work and on time
Problem Solving: Efficiently identifies and resolves problems with the most reasonable solution
Customer Service: Responds promptly to customer needs; responds to requests for assistance
Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment free environment
Accurate Cash/Card Handling: Properly handles all cash or card transactions using the required point of sale system; accurately counts and balances assigned cash drawer
Professionalism: Follows policies and procedures including but not limited to dress code policies; courteous and respectful verbiage; respect for others including guests and co-workers
Adaptability: Adapts frequent changes delays or unexpected events
Dependability: Follows instructions responds to management direction; completes tasks on time or notifies appropriate person with alternative plan; meets productivity standards
Initiative: Asks for and offers help when needed
Planning/Organizing: Prioritizes and plans work activities; uses time efficiently
Quality Focused: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality
Safety & Security Focused: Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly
ESSENTIAL PHYSICAL FUNCTIONS: Must be able to walk stand and bend for extended periods of time. Must be physically able to grasp grip pull push twist turn and lift boxes or equipment which average around 25-30 pounds each and 50 pounds or more with assistance.
Employment Type
Part-Time
