Team Lead Phlebotomist (Paid Training-Manitowoc, Wisconsin) Mobiles

Join Us as a Phlebotomist Where Every Drop Counts

At Versiti were more than just a workplacewere a community driven by purpose. Were a unique fusion of generous donors scientific innovation and precision medicine all working together to recognize that the gift of blood and life is truly priceless.

Home to the world-renowned Blood Research Institute Versiti is at the forefront of life-saving medical breakthroughs. Our team supports patients and healthcare providers across a wide spectrumfrom transfusion medicine and stem cell therapies to oncology genomics and diagnostic lab services. Every role here including our Phlebotomists plays a critical part in improving lives.

What Youll Do:
As a Phlebotomist with Versiti youll be the friendly face and skilled professional donors count on. Youll:

• Register donors and walk them through the donation process

• Conduct medical interviews to ensure donor eligibility

• Perform venipunctures and collect blood with care and precision

• Prioritize safetyfor both donors and recipients

• Deliver exceptional customer service in every interaction

This is more than just drawing bloodits about building trust offering comfort and making a direct impact on someones health journey.

What You Can Expect:

• Open availability is required between 4:00 AM and 10:00 PM including weekends

• Youll be scheduled for 8 to 10-hour shifts and schedules are provided 23 weeks in advance

• Please note that schedules may change depending on operational needs

• Paid training is included: 4 weeks in a classroom setting followed by 4 weeks of hands-on alternating field training

• Attendance during the full 8-week training period is required

At Versiti youll find purpose connection and a chance to grow within a mission-driven organization. If youre passionate about making a difference and thrive in a fast-paced people-focused rolewed love to hear from you.

Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit monitors progress of team against objectives and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.

• Follows all DOT guidelines when operating full-size commercial van/ProMaster and safely transports staff supplies and equipment.
• Travels to other collections sites as determined by business need.
• Prepares collection site and performs set up including technology systems (may include quality control).
• Leads donor collection team redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influences future blood drives with consistent conversion rates rebooking sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Prepares collection site & performs set up (including technology systems and quality control) troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy including automation (Alyx and/or Trima).
• Prepares and packs units for transport.
• Observes donors for reactions manages automation reactions; manages donor needs de-escalates situations prevents reactions and mitigates situations.
• Rebooks donors for future donation appointments and facilitates rebooking process.
• Transports or carpools staff.
• May transport supplies and equipment.
• With a valid CLD may operate mobile drive buses. Following all DOT guidelines safely transports staff supplies and equipment and arrives at site on time.
• Leads drive set-up.
• Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
• Responsible for achieving team automation goal including recruiting and converting donors for automation.
• Operates troubleshoots and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis review and reporting with leadership.
• Uses SOS to troubleshoot.
• Other duties as assigned.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Education

• High School Diploma required
• GED required

Experience

• 1-3 years 3 or more years phlebotomy experience preferred
• a combination of a health care degree certification required
• 1-3 years 3 or more years relevant experience. required
• 4-6 years Typically requires a minimum of 5 years of job-related experience. required

Knowledge Skills and Abilities

• Valid drivers license with prior driving experience. required
• Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required
• Ability to read and interpret documents such as Standard Operating Procedures safety rules operating and maintenance instructions and other department manuals. required
• Must have basic mathematical aptitude. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive work flow. required
• Flexibility to work independently and with a team. required
• Has strong attention to detail. required
• Must have good communication skills including the ability to provide constructive criticism to peers. required
• Possesses legible hand writing. required
• Ability to learn/utilize computer applications such as Ceridian Hemasphere Oracle and HemaTerra. required

Licenses and Certifications

• Valid drivers license required

Tools and Technology

• Vehicle navigation system. required
• Personal Computer (desk top lap top tablet). required
• General office equipment (computer printer fax copy machine). required
• Microsoft Suite (Word Excel PowerPoint Outlook). required
• Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer required
• Phlebotomy collection equipment including: Blood mixer Trima Alyx required