Contingent Workforce Operations Specialist (12 month Contract)

Join the team redefining how the world experiences design.

Hey gday mabuhay kia ora hallo vtejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship campus is in Sydney Australia but with many of our Canvanauts calling the Philippines home our office in Manila is a buzzing place. Whether your role needs you in the office at home or a bit of both weve created an environment that truly empowers you to thrive.

What youd be doing in this role:

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

Were looking for a detail-oriented proactive Operations Analyst to join our Manila team. Youll play a pivotal role in maintaining operational excellence ensuring contractors are accurately onboarded supported and set up for success at Canva. Youll collaborate cross-functionally and help refine processes and systems to improve scale and efficiency. With a global mindset and a focus on data integrity youll be instrumental in ensuring that Canvas Contingent Workforce program continues to grow effectively and compliantly.

At the moment this role is focused on:

• Coordinate the entire contingent worker (CW) lifecycle from onboarding to renewals and offboarding ensuring alignment with Canvas policies and workflows.
• Keep our systems (Workday Jira Ironclad Zip) up to date and accurate ensuring compliance and seamless operations.
• Be the go-to person for CW engagement guiding contract creation rate changes and documentation.
• Own workflow execution: triage inbound requests process tickets and manage CW mailboxes Slack channels and inboxes.
• Support compliance processes including background checks security training and audit readiness.
• Collaborate across Talent Acquisition IT Payroll Spend Management and Legal to deliver a seamless contractor experience.
• Spot gaps flag risks and partner with the Ops Lead to continuously improve our processes and documentation.
• Provide responsive empathetic support to contractors across their engagement journey.
• Generate and interpret reports that inform strategy and resource planning.
• Keep our contractor knowledge base clear current and user-friendly.
• Champion continuous improvement partnering with global CW teams and stakeholders to drive smarter ways of working.

Youre probably a match if:

• Youre a systems-savvy operator with experience in contingent workforce admin HR operations or vendor coordination.
• Youve worked with platforms like Workday Jira Zip Ironclad (or similar tools) and can navigate them with ease.
• Youre a clear and confident communicator written verbal and everything in between.
• Youre a proactive problem solver who loves turning challenges into opportunities for improvement.
• You pick up new tools tech and ways of working quickly and with curiosity.
• You bring sharp attention to detail and strong organisational skills spotting data gaps following up fast and keeping things on track.
• Youre energised by improving processes closing loops and making things smoother for everyone.
• Youre familiar with compliance in the contractor space onboarding docs contracts classification (bonus points if this is already in your wheelhouse).
• You thrive in fast-paced environments stay calm under pressure and embrace evolving systems and workflows.
• Youre collaborative customer-focused and deliver with speed accuracy and care especially when working with sensitive data or multiple stakeholders.

About the team

We believe in the power of a fluid workforcewhere the right skills meet the right goals at the right time. Canvas Contingent Workforce team is central to this strategy responsible for engaging managing and mobilising contractors and freelancers across the globe.

We manage the full contractor lifecyclefrom workforce planning and recruitment to onboarding compliance performance extensions and offboarding (including transitions to permanent roles). We partner closely with Talent Acquisition Legal IT Finance People Partnering Security and more to deliver safe seamless and scalable contractor experienceswhile continuously improving the systems and tools that support our global contingent workforce.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Qualifications :

Remote Work :

Yes

Employment Type :

Full-time