Client Engagement Manager
Client Engagement Manager
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Job Description
About the Role:
Grade Level (for internal use):
12Client Engagement Manager
The Team:
The WSO Client Success Team at S&P Global provides ongoing product and services support and best practice advisory while simultaneously collaborating with colleagues in other Market Intelligence business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption growth and client retention in a supportive and collaborative environment.
Responsibilities and Impact:
The Client Engagement Manager (CEM) is tasked with managing strategic client relations by understanding their book of business upstream/downstream integrations and growth strategy. CEMs function as a customers senior contact and work across multiple WSO Services and Software offerings by soliciting customer feedback and enacting remediation plans to resolve issues.
Providing outstanding phone and email support for corporate clients
- Maintaining strong customer relationships while supporting S&P Global s Lending Solutions business hosting regular virtual & in-person meetings.
- Providing clients both internal and external with timely assistance to resolve strategic issues requiring remediation.
- Partner with the Client Support Specialist Team and provide insight to resolve ticketing issues and escalations.
- Liaising with product teams regarding bugs and forthcoming enhancements and soliciting feedback from clients to ensure seamless support and ongoing innovation.
- Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
- Present KPIs roadmaps and host steercos.
- Record organize and disseminate notes from customer interactions to the broader organization via Salesforce.
- Track and update metrics for customer sentiment satisfaction RAG status and probability of loss following customer meetings.
Basic Required Qualifications:
- Bachelors degree in Finance Economics Management Business Administration Marketing or relevant field
- Experience in account management client success or other client-facing roles
- Minimum 10 years experience in capital markets finance investor relations or relevant field
- Highly proficient in Microsoft Excel Word and PowerPoint and the motivation to learn new applications (experience with Microsoft Teams OneNote Salesforce Jira or Pendo is a plus)
- Excellent written and verbal communication skills and an outstanding customer service orientation
- Strong organizational skills and ability to manage multiple tasks
- The ability to work well both independently and within a team
- The ability to work well within a fast-paced environment handle high-pressure situations and manage deadlines appropriately.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Officials or Managers (EEO-2 Job Categories-United States of America) OPRTON103.2 - Middle Management Tier II (EEO Job Group)
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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