Clerk II, Print Services
Clerk II, Print Services
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Job Description
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Job Type:
EmployeeDuration in Months (for fixed-term jobs):
12Job Family:
Customer Service# of Open Positions:
1Faculty/Service - Department:
IT Service Management Deskside SupportCampus:
Main CampusUnion Affiliation:
SSUODate Posted:
July 21 2025Applications must be received BEFORE:
August 01 2025Hours per week:
35Salary Grade:
SSUO Grade 05Salary Range:
$49827.00 - $62936.00About Information Technology:Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience as well as the activities of faculty researchers and staff. Our greatest strength are the people working with us. People like you professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment rich with a diverse range of platforms products and services. This is a place where innovative ideas are welcome.
In a nutshell: working here is challenging and rewarding. Itll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms the Byward Market downtown and the Rideau Canal at lunch time for runners and skaters.
Position Purpose
Reporting to the Senior Analyst IT Support the incumbent plays a key role in maintaining the smooth operation of the universitys printer fleet. Responsibilities include monitoring and replenishing paper toner and printer supplies performing basic troubleshooting and maintenance and coordinating with staff to meet printing needs throughout the year and during peak periods. The role also involves managing supplies inventory maintaining usage records place orders when needed and ensuring proper recycling of used cartridges. This position offers hands-on experience in a dynamic academic environment and supports the delivery of reliable efficient print services to students faculty and staff. Work closely with other IT professionals to ensure service level objectives are met.
In this role your responsibilities will include:
- Monitoring Paper and supplies levels: Replenish paper and supplies in printers as needed ensuring the correct type and size of paper is used. Regularly check the paper trays and staples in all printers to ensure they are adequately stocked.
- Inventory Management: Control and keep track of paper and supplies inventory order new supplies when levels are low and ensure storage areas are organized. During peak periods the person ensures that inventories are adjusted accordingly. Make sure paper is distributed at the various campus locations and in the departments.
- Toner Monitoring and Management: Keep track of ink level in printers follow up with services provider to make sure our customer properly gets their ink cartridges on hand. Replace empty or low toner cartridges promptly to avoid interruptions in printing services. Properly dispose or recycle used toner cartridges in accordance with environmental and university guidelines.
- Troubleshooting and Maintenance: Troubleshoot and resolve common basic printer issues including paper jams to ensure uninterrupted operation. Conduct routine inspections and preventive maintenance to minimize downtime and extend printer lifespan. When technical issues arise promptly contact the vendor initiate a service ticket escalate as necessary and follow up to ensure timely resolution.
- Customer Service: Logs categorizes and prioritizes incoming incidents and service requests within the IT Service Management (ITSM) system. Perform initial diagnostics to assess the issue and determine whether escalation is necessary for timely resolution.
What you will bring:
- 1 year of experience in a customer-facing and/or technical support.
- Familiarity with Microsoft 365 and collaboration tools.
- Customer service orientation and a collaborative team approach.
- Basic knowledge and experience in troubleshooting software and hardware IT issues.
- Basic knowledge and understanding of purchase management process.
- Basic knowledge in financial systems spreadsheet database and reports creation.
- Ability to follow procedures with attention to details.
- Ability to move equipment supplies and boxes multiple times a day.
- Strong interpersonal and communication skill.
- Strong organizational skill.
- Bilingualism French and English (written and spoken).
#LI-Hybrid #LI-DP1
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect teamwork and inclusion where collaboration innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply we welcome applications from qualified Indigenous persons racialized persons persons with disabilities women and LGBTQIA2S persons. The University is committed to creating and maintaining an accessible barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.
Employment Type
Full-Time
