Senior Client Success Manager - State eGrants
Senior Client Success Manager - State eGrants
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Job Description
Were a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
At LINQ we get K12. Thats why we help districts transform K-12 school operations with best-in-class cloud-based software solutions built to help districts return more resources to finance HR nutrition management and payments into a single secure platform LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually process payroll for 364000 educators administrators and staff and engage with millions of families through the free LINQ Connect app.
Our team Theyre talented committed and fiercely loyal problem-solvers. At LINQ youll find challenging and meaningful work a team that respects and uplifts one another and a commitment to constant improvement. Our customers love us because were attentive patient communicative and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
About the Role:
We are seeking a dynamic and customer-focused individual to join our team as a Senior Client Success Manager. In this role you will be responsible for building and maintaining strong relationships with our state agency clients ensuring their success adoption and satisfaction with our products/services.
What You Will Be Doing:
- Be passionate about clients their success and experience at every engagement
- Serve as the primary point of contact for assigned clients understanding their business objectives and needs.
- Develop and execute strategic account plans to drive client retention expansion and satisfaction.
- Conduct regular check-ins with clients to assess their progress gather feedback and identify opportunities for improvement including but not limited to onsite QBRs.
- Be a strong advocate for the customer and understand and predict their business needs.
- Run desired Customer Success plays based on the time of year industry changes and state policy changes.
- Collaborate cross-functionally with sales product and support teams to address client needs and drive product enhancements and feedback.
- Monitor client usage and performance metrics proactively identifying and addressing any issues or concerns.
- Drive upsells and renewal opportunities by demonstrating the value of additional products/services to existing clients.
- Act as a client advocate within the company ensuring that client feedback is heard and addressed effectively.
- Drive adoption of products including providing recommendations and case studies and peer-to-peer collaboration.
What We Are Looking For:
- Bachelors degree in business administration Communications or a related field.
- 5 years of experience in a client-facing role preferably in account management or customer success.
- Strong communication and interpersonal skills with the ability to build rapport and trust with clients.
- Proven track record of managing large enterprise level client relationships and driving customer satisfaction.
- Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success.
- Experience working in a fast-paced environment with the ability to adapt to changing priorities.
- Proficiency in CRM software (e.g. Salesforce) and other relevant tools is a plus.
- K12 Experience Preferred but not required
- Must be able to travel 30-40%
What Will Make You Stand Out:
K12 or State Government Account Management experience a plus
Flex Your Workspace: Work remote from one of our eligible states across the US or if youre near Austin three days in office a week!
Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
Performance Pays Off: Whether its a company bonus or target sales commission your hard work doesnt go unnoticed.
Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need when you need it.
Paid Parental Leave: Take the time you need to welcome your new addition Weve got you covered!
Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
Giving Back: Feel good while doing good 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
Benefits That Have Your Back (And Teeth Too!): Rock-solid medical dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA with contributions from LINQ. Dental perks that even cover braces for the kiddos.
Wellness Perks: Employer-paid Short-Term Disability Long Term Disability Basic Life and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance employee assistance and even pet insurance options.
Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills.
Rewards For Referrals: Got an amazing candidate in your network Send them our way and earn a referral bonus when they join the team!
As a federal contractorand equal employment opportunity employer LINQ adheres to all applicable laws and regulations regarding employment practices ensuring that all qualified individuals receive consideration for employment
based on their qualifications. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local law.
To learn more about your rights and protections under federal law please refer to theEEOC Equal Employment Opportunity Posterat the following link: youd like to view a copy of the companysstate or federally required affirmative actionplansor policy statement please email. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as solicitation following up on an application or non-disability related technical issues will not receive a response.
Required Experience:
Manager
Employment Type
Grant
