Global Service Supporter
Global Service Supporter
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Job Description
Key Responsibilities
- Deliver advanced technical support for escalated issues from regional support teams.
- Troubleshoot and resolve complex technical challenges related to company products and services.
- Collaborate with engineering product management and customer service teams to drive resolution of customer issues.
- Document technical solutions and share best practices to enhance knowledge transfer across support teams.
- Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.
- Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction.
- Stay current with product updates service offerings and industry developments.
- Mentor and support regional support teams to strengthen their technical capabilities and service delivery.
Qualifications
- Bachelors degree in Computer Science Information Technology or a related technical field.
- Minimum of 3 years of experience in technical support or a similar role.
- Solid understanding of the companys products services and underlying technologies.
- Strong analytical and problem-solving skills with a solution-oriented mindset.
- Proven ability to work both independently and collaboratively in a team environment.
- Excellent verbal and written communication skills.
- Experience with support ticketing systems and customer relationship management (CRM) tools.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
- Flexibility to work varied hours and participate in an on-call rotation as required.
Preferred Qualifications
- Experience working in a global technical support environment.
- Familiarity with industry-standard support methodologies and best practices.
- Relevant certifications in applicable technologies or products.
Working Conditions
- Occasional travel may be required for training sessions or cross-site collaboration.
- Participation in an on-call rotation is expected to provide support outside of standard business hours.
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If youve ever wondered whats within you theres no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Exec
Employment Type
Full-Time
