Senior Product Manager, Conversational AI Experiences
Senior Product Manager, Conversational AI Experiences
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Job Description
Job Description:
Remitlys vision is to transform lives with trusted financial services that transcend borders. Since 2011 we have been tirelessly delivering on our promises to people who send money around the world. Today we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need no matter where they call home. Join over 2700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.About the Role:
Reporting to the Director Product AI Customer Experiences you will be the owner of every self-service and assisted-service surface at Remitlyfrom our in-app Help Center and web FAQs to voice WhatsApp SMS and any future channels. Your mission: deflect contacts by delighting customers reducing cost-to-serve while lifting CSAT retention and lifetime value.
You Will:
- Define product vision OKRs and multi-year roadmap for AI-powered self-service and agent-assist journeys.
- Lead squads (Engineering Design Data Ops and Compliance) to ship features that resolve intents end-to-end.
- Instrument experiments (A/B holdouts) and telemetry to prove impact on deflection handle time CSAT and revenue.
- Mine customer feedback contact-reason analytics and market trends to size opportunities and create detailed PRDs. Ensure solutions meet KYC/AML FX and regional payout regulations while safeguarding privacy and model safety.
- Promote best practices in conversational UX and agentic AI across Remitly mentoring junior PMs in the process.
You Have:
- 7 years of product-management experience with 3 years building support or CX platforms.
- Record launching AI- or chatbot-driven support experiences at global scale.
- Fluency in LLMs dialog management knowledge-graph tooling and support Measurements (deflection % FCR CSAT).
- Comfort marrying qualitative insight with SQL-level quantitative analysis; you tell the story behind the numbers.
- Bias for rapid iterative delivery in Agile/Lean environments.
- Experience scaling multi-modal interfaces (voice chat vision) and new surfaceless paradigms (RCS embedded SDKs).
- Multilingual market exposure and understanding of regional customer needs
Compensation Details. The starting base salary range for this position is typically $150000 - $190000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid
Our Benefits:
- Flexible paid time off
- Health dental and vision 401k plan with company matching
- Paid parental medical military and family care leave
- Mental Health & Family Forming Benefits
- Employee Stock Purchase Plan (ESPP)
- Continuing education and travel benefits
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancy-related conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.
Remitly is an E-Verify Employer
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Senior IC
Employment Type
Full-Time
