State Service Center Administrator

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information please visit today!

• Assesses and analyzes community needs identifies needed services recruits agencies to deliver services and negotiates service provisions with agencies.
• Conducts stakeholder mapping to identify community leaders to engage in the center.
  Develops and facilitates focus groups consisting of legislators and representatives from schools churches businesses civic organizations and non-profit groups to identify and meet community needs.
• Develops evaluates and manages programs including pilot programs to maximize use by clients and meet service needs.
• Develops evaluates recommends and implements new and revised operational program and safety/security policies procedures and plans.
• Manages a central intake function (pre-screening assessment and eligibility) to provide for service integration coordination of client services and client case management.
• Supervises the work of state service center staff providing services such as emergency assistance community resource assistance rental assistance utility payment assistance housing energy efficiency assistance kinship care assistance diabetes medicine/supplies assistance client transportation and centralized clerical support.
• Recruits prospective tenant agencies for the center negotiates tenant contracts allocates space for agencies use performs maintenance inspections oversees maintenance performed interacts with contractors/vendors implements preventive maintenance and security measures to ensure facility safety security and cleanliness for clients center staff and tenant agencies staff.
• Prepares grant requests monitors expenditures of grants and funds from federal and community sources and the accounting and collection of fees/monies for clients in programs requiring client payment solicits additional funding from current community partners when needed identifies and obtains other sources for funding and completes required financial reporting.
• Assesses and identifies needs compiles cost projections and estimates and drafts justifies recommends and monitors the centers operating budget including facility capital improvement monies.
• Conducts meetings with provider agencies and center staff to discuss problems and possible solutions and relay new and/or revised policies and procedures.
• Reviews appeals from clients evaluates all information meets with clients and makes a determination in accordance with applicable laws rules regulations policies and procedures.
• Promotes programs/services by attending local health fairs community events and community organization meetings and providing informational presentations.
• Prepares reports and maintains and oversees maintenance of required records.

1. Three years experience in health or human services work such as applying theories principles laws and practices of health or human services programs and services that assist with and improve life for individuals families or communities such as financial support employment unemployment housing health care disease prevention substance abuse child protective services physical/mental health treatment and prevention or rehabilitation.
2. Six months experience in program evaluation such as evaluating programs and services to identify problems determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
3. Six months experience in interpreting laws rules regulations standards policies and procedures.
4. Six months experience in budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining monitoring projecting and controlling a budget within set policies and procedures.
5. Six months experience in staff supervision which includes planning assigning reviewing and evaluating the work of others.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.

DHSS does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at Process

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