Technology Analyst
Technology Analyst
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and experiencedProduction Support Engineerto ensure the stability performance and privacy compliance of critical applications in a 247 production environment. This role is part of theData Management & Governanceteam with a strong emphasis onData Privacy. The ideal candidate will have expertise inSQLSnowflakeSplunk andAPI troubleshooting along with experience supportingprivacy-centric platformsand ensuring adherence todata protection regulations.
Key Responsibilities:
Must-Have Skills:
Good-to-Have Skills:
Qualifications:
The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone email and face to face.
Key Responsibilities:
- Collaborate with data management development & infrastructure teams for root cause analysis.
- Lead production support activities for mission-critical data privacy applications.
- Monitor system health & performance using Splunk & Grafana.
- Investigate & resolve application issues ensuring minimal downtime.
- Manage incidents & service requests in alignment with SLAs.
- Provide support for APIs & data-related issues including Snowflake queries.
- Participate in 247 rotational shifts & ensure smooth handovers.
- Document troubleshooting steps &contribute to knowledge base.
Must-Have Skills:
- Database & Querying:SQL
- Data Platforms:Snowflake
- Monitoring & Logging:Splunk Grafana
- Application Support Experience:Incident triage root cause analysis resolution
- API Troubleshooting:RESTful APIs error handling &performance monitoring
- Production Environment:Experience in 247 support models including on-call rotations
- Understanding of data privacy principles and secure data handling
Good-to-Have Skills:
- Database Technologies:Oracle
- Cloud Exposure:AWS Azure or GCP
- Automation & Scripting:Python Shell scripting
- ITIL Practices:Incident Problem & Change Management
- Ticketing Tools:ServiceNow JIRA
- Exposure to privacy management applications / tools
Qualifications:
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Candidate must live within commuting distance ofBurnaby BCor be willing to relocate.
- Experience in production support or application support roles.
- Strong analytical & communication skills.
- Ability to work under pressure & manage multiple priorities
- Knowledge of data privacy regulations is a plus
The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone email and face to face.
Estimated annual compensation range for the candidate based in the below location will be:
British Columbia - $75000 to $93454
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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