Accounts Receivable Specialist
Accounts Receivable Specialist
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Job Description
Dial Manufacturing is a manufacturer and whole seller of air conditioner products HVAC parts mini splits and portable coolers. We have a manufacturing plant in China a large distribution center in Phoenix and another distribution center in Mexico.
Accounts Receivable Specialist
This role will handle all high-volume corporate receivables Co-Op agreements and customer reconciliation in collaboration with the Controller to maintain the General Ledger and process business transactions applying internal controls. An Accounts Receivable Specialist has the following main responsibilities plus any other as required:
Resolve customer complaints and make a determination on how to solve the problem based on billing implications.
Issue RGAs for credit on account or instruct customer service to replace the items based on the situation.
Enter return orders for returns to inventory and turn them into credit memos once inventory is received.
Enter credit memos on approved RGAs and Credit memo requests and send copies to customers.
Review and calculate customer program rebates volume discounts marketing agreement Co-Op agreements and issue corresponding credit memo requests.
Retrieve Payment remittances and apply payments to the corresponding invoices in customer accounts.
Validate customer payment deductions by researching in their portal the reason for debiting our account and issue credit memo requests.
Keep track of customer deductions and program credits on the credit memo tracker.
Reconcile customer AR accounts with customer portal and clarify the discrepancies.
Communicate with customers to follow up on past due invoices.
Send AR statements on account to customers and copies of invoices and credit memos as requested.
Monitor AR e-mail box respond to e-mails and retrieve ACH remittance advices
Reconcile Bank Statement to make sure all payments received are entered in Apprise.
Run credit card payments for collections.
Create manual invoices for Amazon Walmart and freight.
Deposit checks to the bank and scan them.
Maintain Accounts Receivable aging current by following up on past due invoices and unapplied credits and chargebacks.
Fill out credit reference requests for our customers.
Keep track of penalties and fees charged to our account.
Monitor top 5 customer portals and take action on alerts research penalties and fees and send applicable documentation for dispute.
Keep track and follow up on open dispute cases and follow up accordingly.
Assist with annual audit requests.
Requirements:
Attention to detail
Excellent business communication skills
Strong organizational and time management skills
Great customer service and interpersonal skills
Collaboration with other departments and teamwork skills
Ability to work with large sets of data
Ability to manage high volume of invoicing and credit memos
Basic use of excel formulas
Comfortable navigating in customer portals
Self-driven
Ability to research and get familiar with customer contracts
Generous Matching 401k
Paid Vacation & Sick Time
Full-time Hours M-F no weekends.
Holiday Break Christmas - New Years each year.
Employment Type
Full Time
