Representations Officer
Representations Officer
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Job Description
We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Representations Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 18.94 - 24.96 per hour
Responsibilities:
- To investigate and respond to all parking related correspondence including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.
- To ensure other parking enquiries are dealt with in line with the statutory process and timescales internal key performance indicators (KPIs) civil procedural rules (CPR 75) and the councils communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
- To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
- To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
- To answer phone calls in the specialist parking customer service centre dealing with incoming emails parking permits parking control suspensions and Paybyphone services resolving residents and visitors requests and issues in a timely and clear manner.
Knowledge Required:
- Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.
- Excellent communication skills both in writing and verbally.
- Knowledge of the civil parking and traffic enforcement legislation parking adjudication processes and guidance.
- Knowledge of the back office process for enforcement of parking and traffic penalties.
Skills and Experience:
- Proven experience in working in a customer service or administrative environment having to compose formal correspondence.
- Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases.
- Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
- Ability to effectively prioritise and meet deadlines when faced with conflicting priorities with creativity tenacity and enthusiasm.
- Ability to work independently to meet agreed work plans deadlines and required performance targets.
- Ability to deal with a variety of correspondence and prepare written replies and reports.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1569781
Employment Type
Full Time
