Intake Specialist
Intake Specialist
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Job Description
Intake Specialist
Location: Alive Hospice campus Nashville TN
Status: Full Time
Hours: 40/week (Mon-Fri with weekend coverage 1-2 times a month)
Are you a Intake/Call Center Specialist who desires to work in a capacity in which your efforts directly impact clinicians patients and their families The ideal candidate is a master at multi-tasking and is very organized. If you are excited to use your talents and skill set in a way that truly makes a difference in the middle Tennessee healthcare market we cant wait to talk with you!SUMMARY
Under the direction of the Director of Intake & Admissions the Intake Specialist responds to inquiry and intake calls assists with administrative duties and is cross-trained for other provider relations roles. The Intake Specialist supports the admission of patients communication with providers (internal and external) data entry and documentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Represents the agency as assigned to promote services and co-markets with provider relations representatives.
- Serves as back-up to Director of Intake & Admissions as needed.
- Serves as liaison and provides feedback from referral sources.
- Collaborates with physicians social workers discharge planners and clinical coordinators to gather all available information for treatment plans (discharge orders etc.).
- Answers and responds to multiple calls including inquiry intake family and healthcare providers.
- Gives accurate consistent compassionate attention to each call.
- Maintains patient family and staff confidentiality.
- Files faxes logs and maintains data in an accurate and readily accessible fashion.
- Enters data manipulates and retrieves data in proper reporting structure.
- Routes paperwork appropriately and in a timely manner.
- Assists with administrative duties as assigned by Director of Intake & Admissions Director of Clinical Partnerships
- Other duties may also be assigned.
EDUCATION and/or EXPERIENCE
Associates Degree (A.A.) from college or technical school; one years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES LICENSES REGISTRATIONS
Current drivers license and automobile insurance as required by Tennessee State Law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
