Field Service Engineer - Northern VA
Field Service Engineer - Northern VA
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Job Description
Job Description
Every day Agilent Field Service Representatives help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Representative for Agilent you will work at a variety of labs so having an appetite for continuously learning about new instruments software and consumables is key. Applying your interpersonal skills creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to delivering the highest levels of customer service is how you will build customer success.
An Agilent Field Service Engineer supporting Biomolecular Genomics and Cellular Analysis instruments will travel to customers laboratories to install maintain and repair the Agilent instruments. These instruments are critical tools in the research development and manufacturing of several key areas including Cell and Gene Therapy Infectious Disease Virology and Vaccine Research Immunology Immuno-oncology and Immunotherapy as well as Next Generation Sequencing and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilents Customer Service Organization supporting these growing and exciting markets.
You will be responsible for the on-site installation maintenance and repair of one or more products related toCellular AnalysisMicroarray SolutionsAutomated ElectrophoresisResearch Flow CytometryPCR/Real-Time PCRMicroplate Instrumentation andAutomated Liquid Handling.
Job Requirement:
Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include but are not limited to proof of identification proof of certification to perform the work required proof of citizenship customer health and safety requirements PPE certification or training and Specific vaccination requirements depending on industry.
Territory Coverage:
This is a multistate territory with primary coverage in MD DC and VA.
The ideal candidate must reside within the territory. Candidates who reside close to Reston VA or the Northern VA area are highly preferred.
Travel will include daily overnight and weekend travel as needed.
The ability to travel up to 60 -75% to support clients throughout the District territory that includes states such as NC SC MD DC VA DE WV and Eastern Tennessee as needed.
Key Responsibilities:
Installation and Optimization:Install and optimize hardware software and network products and configurations at customer sites.
Troubleshooting:Diagnose and resolve product performance problems to ensure optimal operation.
Maintenance and Repair:Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics processes and procedures.
Customer Satisfaction:Drive customer satisfaction through communication attention to detail proactive actions and timely escalations as needed. Advise customers on preventive maintenance and configurations to enhance product performance.
Proactive Response:Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers business operations.
Solution Delivery:Deliver fully integrated solutions including peripherals communications operating systems and applications software (note: design is not included).
Technical Resource:Serve as an internal resource on technical issues and manage product escalations.
Collaboration:Collaborate with Agilent teams such as Support Sales Marketing and R&D to provide comprehensive solutions to customers.
Training:Deliver internal technical training and maintenance seminars and workshops for field engineers or customers. Train other field engineers or customers as needed.
Calibration:Calibrate equipment on-site for large volume customers.
Lead Qualification:Qualify leads to support sales efforts.
Credentialing Compliance:Consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include proof of identification certification to perform required work and adherence to customer health and safety standards.
Qualifications
Minimum requirements include military training an associate degree OR some college with major coursework in electronics or previous work experience in a related field will be considered.
A Bachelors degree in the science or engineering field e.g. chemistry analytical biomedical is a plus!
1-2 years of experience as a Field Service Engineer or previous lab experience as an end user OR in a customer-facing or service role is a plus!
Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access unless prohibited by law. These requirements vary by customer/vendor and may include but are not limited to: post-employment background checks various forms of drug testing vaccinations fingerprinting proof of valid identification and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.
An aptitude for troubleshooting and problem-solving a plus!
Verbal and written communication is clear respectful and timely.
You must have a valid drivers license.
This position requires transportation to support customers. Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided.
Must enjoy visiting customers and that may have occasional overnight stays if needed.
Travel requirement: Must be available for up to 60-75% but not limited to travel within the territory to support clients.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 23 2025 or until the job is no longer posted. In the US this position is eligible for reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $33.23 - $55.56/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: 75% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportEmployment Type
Full-Time
