Ambulatory Services Rep II - Outpatient Specialty Care Therapy Clinic
Ambulatory Services Rep II - Outpatient Specialty Care Therapy Clinic
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Salary Not Disclosed
1 Vacancy
Job Description
Were searching for an Ambulatory Services Representative II with our Outpatient Specialty Care Therapy at the Sugarland location someone whos ready to be part of the best ranked childrens hospital in Texas and among the best in the nation. In this position you will provide excellent customer service as the first contact for patients providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success if applicable.
As part of our commitment to maintaining a safe and healthy workplace all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Think youve got what it takes
Qualifications:
- Required H.S. Diploma or GED
- Required 2 years experience in customer service or 2 years clerical medical office or business experience preferably in a Healthcare environment
Job Duties & Responsibilities
- Admission- Check-In/Welcome desk PARs Registration Past Pending.
- Performs patient registration procedures per department process.
- May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
- Ensures that all necessary patient forms are provided and filled out for the clinic visit
- Communicates with patients staff and providers regarding patient arrivals delays and clinic processes.
- Alerts clinic staff and providers of any changes or discrepancies in patients scheduled appointment
- Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
- Changes status of all appointments daily to reflect arrived cancelled no-show or rescheduled status.
- Maintains an organized filing system of current referrals in progress and already appointed communicates all missed appointments to PCP and destroys missed referrals after one month.
- Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
- Assists as needed licensed staff with the non-financial aspects of the inpatient admission process e.g. calls escort helps with paperwork as needed.
- May perform closing procedures (i.e.- reconciling fee receipts completing deposit notification forms reconciling petty cash balancing the credit card machines completing batch reports in accordance with department processes
- Insurance Authorization/Collecting cash & deposits
- Charge Entry Billing and Reconciliation
- Customer Service and communication
- Flowmaster and Room Management
Employment Type
Full-Time
