IT Consultant I
IT Consultant I
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$ 5959 - 7926
1 Vacancy
Job Description
The salary for this position is: $5959 - $7926 monthly.
Thurston County is seeking a highly motivated and qualified individual for one Information Technology Consultant I (ITC I) position within the Information Technology (IT) Department. The Information Technology Department provides desktop network application telecommunication and geographical information system services. This ITC I position resides on the Desktop Team and provides critical technical expertise and works with staff and customers in a team setting for the installation maintenance and enhancement of county-wide information services.
Essential functions may include but are not limited to the following:
- Configuring and installing personal computers and software in a network environment. Providing first line technical support to clients through IT Service Desk or direct customer consultation.
- Responding to requests for technical assistance in person via phone and electronically. Evaluating purchasing configuring installing and tracking hardware and software.
- Analyzing diagnosing and resolving software and hardware issues. Researching options for equipment upgrades and replacements.
- Assisting customers by remote access or guiding the customer to correct an issue. Troubleshooting and diagnosis of technology problems.
- Developing and providing documentation for assigned systems. Installing and upgrading a variety of desktop software packages.
- Communicating with vendors for technology hardware and software purchases and support. Recording support interactions within the IT Service Desk tracking software.
To view the full job classification click here: IT Consultant I
WORKING CONDITIONS:
- Work Environment Work is performed primarily in an office environment and may be required to travel between different county buildings to provide support. Employee regularly sits for long periods of time at a computer screen. Physical exertion is required for lifting up to 50 pounds. Installation of various computer parts may also require bending kneeling stooping reaching crawling and driving.
- Schedule - Monday Friday 7:30 a.m. 4:30 p.m. or Monday Friday 8:00 a.m. 5 p.m. The incumbent may be required to be on-call (paid standby and callback) for emergencies 24 hours a day and may be required to work evenings weekends and holidays.
- Travel Requirements - Occasional travel may be required to attend meetings conferences or trainings.
- Customer Interactions - Daily interactions via phone in-person and video with Thurston County staff.
WHO WE ARE:
Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized appreciated and responded to in ways that fully develop and utilize each persons talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures lifestyles backgrounds and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage
WHAT WE OFFER OUR EMPLOYEES:
- Work-Life Balance: We are committed to ensure that our staff experience the reward of public service while also sustaining a routine that suits each individuals lifestyle.
- Plan For Your Future: As a member of our team you will enjoy great employee benefits including a retirement plan pre-tax savings accounts as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
- Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.
- Robust Training Program: Employees are encouraged to attend County paid training to help them further their career learn new skill sets and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
- Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
- Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
- Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
- Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans to get their student loans repaid. Public Service Loan Forgiveness Program
Why youll love it here: Thurston County is located between Seattle and Portland in Western Washingtons South Puget Sound Region. Perched in between the mountains and the ocean the area boasts the perfect blend of year-round outdoor activities including boating hiking skiing and more. The region is also home to the state capitol city of Olympia known for its many restaurants microbreweries coffee shops farmers markets kids activities history and art events. Discover more about life in Thurston County at .
Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position and meet the minimum qualifications we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.
QUALIFICATIONS:
- AA degree in information technology computer science or related field and two years of progressive responsibility.
- Current Washington State Drivers License or have requested and obtained an appropriate accommodation.
- Knowledge of hardware including personal computers communication devices printers plotters etc.
- Knowledge of software including network and desktop operating systems office automation programming languages database products.
- Employment is contingent upon passing a security background investigation.
DESIRED SKILLS:
To be successful in this position candidates will possess the following knowledge skills and abilities:
- Windows 10 configuration installation troubleshooting and support in a complex network environment.
- Experience installing printers and scanners.
- Excellent customer service skills.
- Ability to communicate effectively both orally and in writing at all levels within the organization.
- Ability to establish and maintain effective working relationships with a variety of individuals and groups including customers in high stress situations.
- Ability to manage small complex information service projects from inception through completion.
- Ability to participate as a member of a team and utilize the resources of other team members. Ability to prioritize work meet deadlines and manage many projects simultaneously. Punctual regular and reliable attendance.
- Microsoft 365 Systems Center Configuration Manager (SCCM) desktop imaging and software deployment experience.
- Technology purchasing and inventory management experience.
- Audio Visual/Video Conferencing
- Professional IT certification
OTHER RELATED RECRUITMENT INFORMATION:
Questions about this recruitment Please contact:Lisa Corman by email at
This position is:
- Represented by a union
- Eligible for benefits
- Eligible for overtime under the Fair Labor Standards Act (FLSA)
- Contingent upon passing a security background investigation
Items requested for consideration:
- Application
- Resume
- Letter of Interest - your letter of interest should describe how your experience training and education qualify you as a competitive candidate for this position.
Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.
THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER:
Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment services and activities which is free from restriction based on race sex marital status color creed or religion national origin age sexual orientation including gender expression or identity pregnancy status as an honorably discharged veteran or military status genetic information or the presence of any sensory mental or physical disability unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston Countys Human Resources at . Those who are deaf deaf-blind hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-) to connect with Washington Relay.
Required Experience:
Contract
Employment Type
Full-Time
