Manager, USP Education (Learning and Development)

Who is USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the worlds leading health and science experts to develop rigorous quality standards for medicines dietary supplements and food ingredients. At USP we believe that scientific excellence is driven by a commitment to fairness integrity and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1300 professionals across twenty global locations working to strengthen the supply of safe high-quality medicines worldwide.

At USP we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship professional development and leadership opportunities. Our partnerships standards and research reflect our belief that ensuring broad participation in scientific leadership results in stronger more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair merit-based selection processes that enable the best scientific mindsregardless of backgroundto contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

This is a supervisory professional position responsible for organizing and conducting USP Education programs in the South Asia region. The incumbent will be responsible to organize educational programs user forums and workshops across all the program units in USP Chemical Medicines Biologics Foods & Dietary Supplements. The incumbent will also develop one-to-one relationships with technical as well as learning & developments heads of major key accounts as well as strengthen relations with academic institutions in the region. This position is responsible for the successful implementation maintenance and improvement of the learning management systems customer development and growing the existing business and relationships. The incumbent will work with customer-facing staff Senior Director USP Education scientific faculty and other relevant SMEA / RPO staff based out of India and education team in Rockville to help develop and implement strategic education programs for assigned territory and performance goals. The incumbent is expected to advocate and promote USPs mission products and services communicate & update Industry requirement on education activities.

How will YOU create impact here at USP

As part of our mission to advance scientific rigor and public health standards you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity regulatory excellence and evidence-based decision-making to ensure health systems worldwide can rely on strong tested and globally relevant quality standards.

Additionally USPs People and Culture division in partnership with the Equity Office invests in leadership and workforce development to equip all employees with the skills to create high-performing inclusive teams. This includes training in equitable management practices and tools to promote engaged collaborative and results-driven work environments.

The Manager USP Education Program has the following responsibilities:

Program Planning Execution & Facilitation

• Manage the USP Education programs in South Asia with aim to retain the leader status in the category.
• Partner with Marketing Sales and External Affairs to identify education needs & develop annual education Calendar. Coordinate delivery of CME programs workshops webinars hands-on training and educational events tailored to industry needs.

• Oversee and ensure seamless end-to-end program execution: agenda planning speaker coordination scientific content approvals classroom and online logistics and follow-up.

• Costing & fixing of Course Fee. Obtain approval for the discount/s to the participants if any. Capture and share participant feed-back & request changes if necessary. Finalize venue & collaborators if any.

• Promote USP education programs regionally to maximize attendance.

• Register participants and ensure payment receipt. Arrange for invoices & certificates.
• Arrange for course material from faculty & give it to participants. Maintain and share the Education course feedback forms and data.
• Travel along with faculty and coordinate for public or onsite education courses.
• Establish contacts with HR department and Technical Heads of pharma companies.
• Maximize attendance and generate revenue from USP Education courses as per the assigned targets.

Faculty Development

• Co-ordinate with US Education department for course content faculties and other organizational requirements related to USP Education Programs.
• Identify needs for new faculty coordinate faculty training and work with India Science team & US Education team and course owners to qualify new faculty based on regional market needs.

Field Engagement and Customer Support

• Travel occasionally when requested by the Sales (SCD) and External Affairs teams to meet external stakeholders and act as an educational ambassador of the organization to suggest trainings aligned with the customer requirements.
• Help sales teams unlock accounts by building customer confidence through structured evidence-based education programs.

Learning Management Systems (LMS)

• Maintain South Asias Learning Management System delivering USP Education Courses to manage end to end process of all live online classroom and on-demand education courses.

• Manage LMS course availability in concert with global catalog as courses come into and out of service.
• Leverage LMS platform for communicating promoting and hosting all our upcoming live and on-demand/self-paced courses.
• Oversee and ensure that partner organizations or institutions are making timely payments for the education programs conducted by us as per agreed terms.

People Management and Leadership

• Train support mentor and develop talent/team while driving results for the organization.
• Create metrics measure and report periodically report progress on customer development activities undertaken by the team from lead generation to product/service usage to drive efficiencies and ROI on all resources.
• Collaborate extensively and closely with the functions within the RPO- South Asia team and science teams in USP.

Database and Reporting

• Oversee and maintain and regularly update a centralized training tracker/database capturing participant profiles session history evaluation scores and feedback.
• Generate monthly/quarterly education reports with insights on reach impact and gaps to guide strategic planning.

Who is USP Looking For

The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive and equitable behaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience:

• Bachelors/ Masters degree/ Management graduate in any stream is preferred.
• Aminimum of 8-10 years of successful experience in Learning & Development or Training departments with preference toward the Pharmaceutical Biotechnology industries.
• Excellent knowledge and understanding of learning management systems is preferred.
• Prior demonstrated experience in customer-facing roles supporting in understanding and suggesting training and engagement programs to sales team as well as customers
• Ability to travel for USP education-related events

Additional Desired Preferences

• Experience in strategic planning and execution. Knowledge of change management. Experience in business development identifying and framing opportunities.
• Work requires good written verbal communication and presentation skills and a strong attention to detail. Requires excellent interpersonal skills. Experience and ability to collaborate extensively internally across various functions within the region and with the global headquarters in a highly technical environment.

Supervisory Responsibilities

Lead a team of one person (Education Support Administrator/ Program coordinator).

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specificwritten agreement with USP.

Required Experience:

Manager