Communications and Customer Success Consultant
Communications and Customer Success Consultant
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Job Description
DEADLINE FOR APPLICATIONS
31 July 2025-23:59-GMT01:00 Central European Time (Berlin)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.
ABOUT WFP
The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.
WHY JOIN WFP
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: Communications and Customer Success Consultant
UNIT/DIVISION:Private Partnerships (PSP) Org. Unit
DUTY STATION: Remote
CONTRACT TYPE:Short-Term Regular CST I
DURATION:11 months
LINE MANAGER/SUPERVISOR :ShareTheMeal Global Content Strategy & Operations Manager
ORGANIZATIONAL CONTEXT
The United Nations World Food Programme (WFP) is the 2020 Nobel Peace Prize Laureate. WFP is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change. Around 20000 people work for the organization most of them in remote areas directly serving the hungry poor.
To reach a world with zero hunger WFP is investing in and growing private sector fundraising and partnerships. ShareTheMeal is WFPs fundraising and awareness-raising app. Free to download the award-winning app is a pioneering way for people to join our efforts in creating a world with zero hunger. ShareTheMeal currently has more than 1.3 million supporters worldwide who have shared more than 185 million meals (US$ 100 million).
WFP is pursuing an ambitious growth strategy for individual giving and ShareTheMeal is a key driver for this strategy going forward. The team located remotely is focused on increasing the funds raised to help get to zero hunger by further developing the app to include new and innovative features increasing the engagement of existing users and growing the user base through marketing and communication initiatives. As the user base has grown there is a significant opportunity to increase funds raised from existing users and deliver an exceptional experience to build a long-term relationship with each supporter.
PURPOSE OF THE ASSIGNMENT
The Consultant reporting to the ShareTheMeal Global Content Strategy & Operations Manager is expected to:
Manage translator team including correspondence engagement and onboardings.
Manage ShareTheMeal s localization platform including collaboration between translations and internal team ensuring all copy is correctly translated and updated and implementing any corresponding process improvements.
Prepare and implement content for the app and website using CMS and localization management platform.
Work closely with the CRM Manager in the creation of emails push notifications and in-app campaigns.
Support the analysis and reporting of CRM campaigns and provide recommendations to optimize performance based on results.
Conduct customer support activities and develop process improvements.
Support other workstreams as needed.
DELIVERABLES AT THE END OF THE CONTRACT:
Created effective content for ShareTheMeal improving engagement and conversion through ongoing optimization.
Contributed to content strategy and content standards.
QUALIFICATIONS AND EXPERIENCE REQUIRED
Education
Bachelors degree masters degree is preferred
Work history
3-5 years of relevant experience preferably i n digital content production copywriting communications or similar. Experience creating content for a mobile app is an advantage.
Technical Expertise:
Strong writing skills and attention to detail
Essential computer skills in Microsoft Office applications: proficiency Word PowerPoint and Excel
Proven ability to conceptualize plan manage develop and monitor processes.
Excellent understanding of global issues and an ability to translate WFPs mission
Soft skills
Highly organized with exceptional planning skills to deliver on commitments.
Outstanding analytical negotiation and advocacy skills
Ability to think creatively and strategically.
Excellent communicator with ability to work collaboratively with colleagues across different cultures disciplines and time zones.
Willingness to be adaptable and roll your sleeves up to get the work done across a small team with big ambitions.
People-oriented uses tact and courtesy to give and receive information with a variety of individuals.
Motivated team spirit and contributed to a gender-balanced inclusive and sound working environment.
Highly adaptable to change and comfortable dealing with ambiguity stress and competing demands with grace and humor.
Language(s)
Excellent command of spoken and written English
Intermediate knowledge of another official UN language would be a plus (ArabicChinese French Russian Spanish).
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:
NO FEE DISCLAIMER
The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).
Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time
Please contact us at in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience:
Contract
Employment Type
Full-Time
