Room Attendant
Room Attendant
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1 Vacancy
Job Description
The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Additional responsibilities may include assisting in public areas answer guest inquiries delivering items to guest rooms turn down service restocking and assisting with special cleaning projects.
At all times the Room Attendant is expected to be attentive to our guest needs and allow the guest to feel welcome comfortable important and relaxed.
WORK EXPERIENCE: 1 year of cleaning/janitorial experience or equivalent. Hotel guest room cleaning experience preferred.
KNOWLEDGE SKILLS ABILITIES:
KNOWLEDGE
- Understand hotel function and guest profiles.
- Knowledge of local area including restaurants landmarks shopping centers and or local attraction.
- Basic Reading and Writing to pass along notes comments etc.
SKILLS
- Housekeeping communication skills both verbal and written in English.
- Interpersonal skills such as listening smiling relating asking questions teamwork etc.
- Have the skill to manage multiple tasks at a time maintain focus and structure under pressure.
- Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.
ABILITIES
- Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
- Ability to maintain consistent positive energy self-motivation and passion for hospitality.
- Ability to keep hotel sensitive information confidential such as guest profiles credit card information etc.
Ability to easily adapt to various situations constant change handle pressure and remain composed and focused.
PHYSICAL REQUIREMENTS: Prolonged standing/walking for 8 hours. Ability to walk around the hotel up and down stairs stoop kneel lift a minimum of 50 lbs. and push and pull approximately 200 lbs.
PREFERRED QUALIFICATIONS:
- Bilingual or Multilingual
- Prior Housekeeping/Cleaning/ Janitorial experience
- Emotional Intelligence Training
BUSINESS ATTIRE:
- To present a professional and business image to guests associates and public we ask that all associates follow PHMs dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times uniform must be neat clean and wrinkle free practice good personal hygiene and grooming.
Pacific Hotel Management LLC is a privately- owned company that manages various hotel brands in the bay area. The InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco Oakland Airport and easy access to Napa Sonoma and UC Berkeley. Our culture is family oriented friendly outgoing competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals but most importantly all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance 401k plan educational assistance program training recognition events travel discounts and more! As part of the IHG brand we pursue excellence in everything we do!
We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and detail oriented Room Attendant to join our family! The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable and memorable experience for guests. Additional responsibilities may include assisting in public areas answer guest inquiries delivering items to guest rooms restocking and assisting with special cleaning projects. The Room Attendant is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guests needs. We are looking for someone who will help us continue to develop memorable guest experiences.
If this position and The InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!
Employment Type
Full-Time
