Hire Controller
Hire Controller
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Hire Desk Controller / Plant Hire Coordinator
Location: Waltham Abbey
Hours: Full-time Monday to Friday
Company Overview:
Our client is a well-established plant and tool hire company serving a diverse customer base across the construction and industrial sectors. We pride ourselves on providing reliable equipment outstanding service and expert advice to our clients. As we continue to grow were looking to add a dedicated Hire Desk Controller to our team.
Key Responsibilities:
- Handle inbound hire enquiries via phone and email logging all information accurately into the Syrinx system
- Provide customers with timely updates on orders and equipment availability
- Offer clear instructions and guidance to clients on the safe and proper use of plant and tool equipment
- Schedule and monitor the delivery and collection of hired equipment
- Provide technical support and product knowledge to help customers choose the right tools or machinery for their needs
- Assist in the maintenance and servicing of plant tools and equipment to ensure safety and operational readiness
- Work closely with drivers engineers and other departments to ensure efficient service delivery
- Ensure health and safety compliance is met across all aspects of hire operations
- Build and maintain strong customer relationships through excellent communication and proactive service
Key Requirements:
- Experience in a similar plant/tool hire role or fast-paced customer service environment
- Proficient in using the Syrinx hire management system
- Confident communicator with a professional phone manner
- Basic technical knowledge of plant and tool equipment (training can be provided)
- Strong organisational and time management skills
- A proactive hands-on approach and a team-oriented attitude
- Commitment to upholding health and safety regulations
Benefits:
- Competitive salary 28000 per annum
- On-site training and ongoing development
- Supportive team environment
- Opportunities for career progression within a growing company
- Company pension and holiday package
Employment Type
Full-Time
