Corporate Governance Client Specialist
Corporate Governance Client Specialist
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Job Description
Lets be #BrilliantTogether
ISS Sustainability Solutions is looking for an individual who is excited about the use of sustainability data in the investor community; specifically someone who would thrive as a subject matter expert on corporate governance data sets.
As a member of the Sustainability Business Client Success team your focus will be on clients who subscribe to ISS leading corporate governance data sets (i.e. data sets related to boards of directors executive compensation shareholder rights and audit practices among others). You will ensure that the client understands the range of products and use cases available to them; help them solve specific business problems within the ISS corporate governance data sets; and ensure they are kept abreast of developments in corporate governance. Internally you will be a source of market intelligence and client feedback for our business and product teams.
MAIN RESPONSIBILITIES
Provide subject matter expertise to proactively advise existing clients and ensure a high level of client satisfaction
Proactively develop and strengthen relationships with ISS Governance Data Solutions clients to help them understand best practice use cases data methodology delivery formats and other key product features for the relevant corporate governance data sets (ranging from board composition to remuneration structures among others).
Conduct regular virtual and in-person meetings with client end users and decision makers
Track the overall health of the client relationship including the updating of internal client data systems to track key elements of the relationship and service delivery. Create and implement client action plans.
Oversee new client on-boarding and lead project management of client-related deliveries
Work cross-functionally with other ISS teams (operations research development product etc.) to successfully meet client needs
Provide subject matter expertise to fellow Client Success colleagues on corporate governance data sets
Perform client training on ISS platforms to optimize their user experience
Contribute to and collaborate with internal initiatives to support the growth in the corporate governance data and analytics business
Stay abreast of key market trends to better advise clients and understand emerging use cases for data
Sales Collaboration
Contribute to regional teams New Sales goals by identifying potential leads within the existing client base
Participate in Governance Data related roadshows meetings and calls as needed
Collaborate with Sales and the RFP team in providing Governance Data subject matter expertise in the completion of RFPs
Provide direction to sales team on services that are trending across clients
Provide sales with relevant product updates and related commercial opportunities
Share updates on product enhancements and new capabilities with clients
Discuss new project ideas and potential up-selling opportunities
QUALIFICATIONS
Mandatory
Bachelors degree
At least 2 years of work experience with either Sustainability/corporate governance data and/or experience working with investment professionals particularly portfolio managers and analysts
Track record of success in client facing roles such as client service and/or sales
Ability to understand key client needs with a commercial orientation that helps identify sales opportunities
Ability to work independently AND as part of cross functional teams
Ability to quickly learn and adapt to new platforms and products
Strong project management/organizational/multi-tasking skills required
Outstanding writing communication and presentation skills
Proficient in Excel
Willingness to travel (up to 25% time allocation)
Preferred
Experience in analyzing data and understanding its underlying research methodology
Experience in working successfully with internal IT research product and operational teams to meet client objectives
#LI-MK1 #Associate #CS
What You Can Expect from Us
At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.
Together we foster an environment that fuels creativity drives innovation and shapes our future success.
Lets empower collaborate and inspire.
Lets be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices engage on responsible investment issues and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data analytics and advisory services to help financial market participants understand measure and act on climate-related risks across all asset classes. In addition ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.
Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
