Family Support Specialist Coach

Family Support Specialist Coach Job Description
Healthy Outcomes through Prevention & Early Support (HOPES) Program
Full-Time Hourly Position
$24.50 per hour
Position start date: 09/01/2025

Summary: The Family Support Specialist (FSS) Coach is responsible for building and maintaining relationships with families social service agencies stakeholders and the broader community. This role includes conducting systems-building activities family engagement education initiatives and outreach efforts to connect families with necessary resources and services. The FSS Coach is a cross-trained position designed to deliver a range of evidence-based services to families and youth based on program requirements and agency needs. Assists families in meeting basic needs and adapts to other tasks or modalities as required to ensure program success and align with funders expectations. Duties and caseloads are assigned by the supervisor considering the specific services or modalities being provided. This position does not serve in a formal supervisory role over employees. Instead it is responsible for monitoring and supporting fidelity to the service model mentoring peers and ensuring quality and compliance in service delivery. The scope of work is subject to change as needed to ensure all projects are completed. Likewise complementary changes may be made to projects or individual goals and employee expectations based on agency/management strategic goals. All Center for Children team members are expected to be collegial and collaborative mutually supportive and focused on excellent services to clients fidelity to program models and ethical provision of services.

Primary Duties and Responsibilities

• Conduct outreach activities to engage and recruit families and community partners through health fairs presentations marketing campaigns and networking opportunities.

• Build and maintain positive relationships with families community leaders and partner organizations.

• Deliver services through assigned modalities including but not limited to Circle of Security Parenting Safe Care Be Strong Parent Cafs Empath Mobility Mentoring etc.

• Conduct intake assessments provide referrals and deliver personalized support services to families.

• Provide personal instruction demonstrate educational activities and deliver research-based materials on child development parenting and related topics.

• Facilitate group activities and programs such as Parent Cafs to foster caregiver connections and strengthen families.

• Distribute and document the provision of basic needs to families ensuring accurate records.

• Responsible for monitoring and supporting fidelity to the service model mentoring peers and ensuring quality and compliance in service delivery. This position does not serve in a formal supervisory role over employees.

• Conduct quality assurance checks on documentation data entry and service delivery to ensure compliance with program standards and funder requirements.

• Document services accurately and timely including assessments progress notes and outcomes to support billing and program reporting.

• Conduct quality assurance checks to maintain data integrity and adherence to reporting guidelines.

• Support the preparation of reports and evaluations by verifying the accuracy of collected data.

• Participate in ongoing program planning monitoring and evaluation activities to enhance service quality and effectiveness.

• Use Reflective Practice to assess service quality identify areas for improvement and implement changes.

• Complete all required Family Support Specialist/Coach training and any training mandated by relevant program models.

• Stay current on program modalities and serve as an expert resource for the team.

• Monitor fidelity to program modalities (e.g. Circle of Security Parenting Be Strong Parent Cafs Safe Care Empath Mobility Mentoring etc.) and provide constructive feedback to maintain high standards.

• Act as an advanced trainer leading both initial and ongoing training for Family Support Specialists on program models service delivery and compliance requirements.

• Support onboarding of new employees through hands-on training shadowing and personalized mentoring.

• Assist in monitoring training compliance ensuring all staff complete required training and certifications.

• Accurately complete and oversee data entry for all services provided ensuring compliance with program and funder requirements.

• Participate in and lead Reflective Supervision sessions to support the professional growth of staff.

• Assist in planning and executing community events that promote child abuse and maltreatment prevention.

• Support communication and marketing efforts including face-to-face interactions online content and print materials.

• Represent the agency at community meetings health fairs and other events to promote services and recruit families.

• Adhere to professional standards of social work or human services practices as well as agency and program model policies procedures and guidelines.

• Employ strengths-based methods to empower families and build resilience.

• Collaborate with the supervisor and team members to align efforts with program goals and funder requirements.

• Work flexible hours including evenings and weekends to meet program and family needs.

• Perform other duties as assigned by the supervisor to support program success and agency goals.

Skills

• Must become an expert in the funders RFP the grant application and the expectations of this role including the designated modalities and other required services.

• Outstanding interpersonal skills and the ability to relate well to diverse individuals families community leaders and stakeholders at all organizational levels.

• A commitment to excel in developing innovative and creative solutions to meet grant goals and program requirements.

• Excel in coaching training program compliance and leadership with strong interpersonal organizational and problem-solving skills to support families staff and partners.

• Strong results orientation openness to new ideas and a proven ability to deliver consistently high-quality services to families community partners and internal teams.

• Ability to perform a broad range of assignments including outreach intake referrals case management and service delivery with efficiency and accuracy.

• Flexibility to adapt to changing conditions within the grant and program while supporting and fostering teamwork and collaboration.

• Active listening skills and a nonjudgmental approach when working with families and clients.

• Exceptional organizational skills are required for managing multiple projects caseloads and coordinating with diverse entities and stakeholders.

• Excellent written and verbal communication skills to effectively engage families facilitate programs collaborate with partners and maintain accurate documentation.

Minimum qualifications

Employees providing services to clients must meet the requirements of the program model or funder for the project to which they are assigned. In general the Center prefers that client-serving staff:

• Have a bachelors degree in social work early childhood or a related human services field.

• A minimum of 23 years of experience delivering evidence-based services (e.g. Circle of Security Parenting SafeCare Be Strong Parent Cafs or similar) with demonstrated competence in service fidelity documentation and participant engagement.

• Additionally 12 years of experience providing coaching peer mentoring or training to staff in a social services or early childhood setting is preferred and may be required depending on the program model.

• Experience in coaching training program compliance or leadership with strong interpersonal organizational and problem-solving skills to support families staff and partners.

• Ability to read write and speak English and Spanish fluently.

• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and familiarity with data entry and management systems.

• Strong time management and communication skills with the ability to work effectively with individuals from diverse backgrounds.

• Must have a valid drivers license reliable transportation and maintain insurance coverage at or above Texas minimum requirements.

• Must pass a criminal background check in accordance with agency policies and funder requirements.

• Must be willing and able to travel for required trainings meetings and conferences.

• Physical ability to walk sit stand and lift/carry up to 25 pounds.

Personal & Professional Conduct

• The first responsibility of all El Paso Center for Children employees is to ensure the safety welfare and dignity of the youth and families the Center serves and to serve as positive role models for them. All employees must exemplify the highest standards of professional and ethical conduct and abide by the Code of Conduct set forth in the Centers Personnel Policies.

Flexibility

• Every program at the Center is community and client-centric. Working with diverse partners to meet the needs of families in our community demands flexibility. The scope of work is subject to change based on the teams performance and the funders expectations and on agency/management strategic goals. The flexibility needed in this role includes scheduling meetings/events/activities scheduling supervision sessions with staff training staff meetings and out-of-town travel for training and/or grant requirements.

Why Work for Us:

• We use evidence-based models that are current and highly respected in our field.
• We provide extensive training opportunities.
• We are a trauma-focused agency that supports clients and staff.
• We have programs that are unique to the El Paso community and even the country.
• We strive for a teamwork environment.
• We are dedicated to servicing the most vulnerable youth and families in our community! Are you on board

Benefits for Full-Time Employees:

• Health Insurance HMO Dental and Vision (100% paid by the agency).
• Life and AD&D Insurance
• Paid Time Off (PTO) (12 days in the first four years)
• Holidays (16)
• Performance bonus opportunities
• Flexible Schedule
• Travel and mileage reimbursement
• All employees who have completed one year of service qualify for a Simplified Employee Pension Individual Retirement Account (SEP-IRA). Under this plan the agency contributes 5% of the employees gross salary to an individual retirement account in which the employee is fully and automatically vested.