Assistant Front Office Manager - Hilton Orlando
Assistant Front Office Manager - Hilton Orlando
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The future of hospitality is bright atHilton: a leading global hospitality company with a diverse portfolio ofworld-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovativeprograms and benefitssuch as workplace flexibility career growth and development and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate adiverse and inclusiveenvironment for all. Check out theHilton Careers blogandInstagram to learn more about what its like to be on Team Hilton!
The Hilton Orlando is seeking an Assistant Front Office Manager to join their team!
This position will report to the Front Office Director and will leading a team as large as 20 per shift whilst managing guest relations during the shift. Opportunities for additional compensation are available through team upselling program.
Ideal candidates for this position will have at least 1 year of supervisory and training experience in a full-service hotel operation with an excellent understanding of hospitality.
Shift Pattern:Full Availability is required including weekends and holidays. Candidate will have the option to work 4/12-hour days or 5/10-hour
What are the benefits of working for Hilton*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment
What will I be doing
As anAssistant Front Office Manageryou would be responsible for assisting in the direction and administration of Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist in the management of all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include but not limited to providing supervision conducting counseling and evaluations and delivering recognition and reward
- Recruit interview and train team members
- Assist in monitoring and assessing service and satisfaction trends evaluate and address issues and make improvements accordingly
- Oversee the VIP guest process including but not limited to reviewing VIP reservations and ensuring smooth check-in/check-out
- Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
#LI-LR1
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
