Bilingual Client Service Representative (Remote)
Bilingual Client Service Representative (Remote)
Posted on :
24-07-2025
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1 Vacancy
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Job Description
Company Information
One of Canadas oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979 Farber has over 250 employees working across Canada and has helped over 100000 Canadians get out of debt.
And now were embarking on our next stage of innovation & significant growth. To do that we hire experienced enthusiastic motivated innovative and customer-centric team members to play critical roles in helping us reach our ambitious goals.
Join us in better serving the growing number of Canadians who are in need of help.
Position Summary
At Farber our clients are our number one priority and as aBilingual Client Service Representative you will have the opportunity to make a difference as the first point of contact for clients. In this remote role you willrespond to incoming calls and web will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and salesalong with an ability to identify a clients needs and assess how Farber can help. In addition you will be able to adapt to changes in department processes and be open to continued learning/training.
Responsibilities
Qualifications
Compensation Benefits and Perks
To ensure we attract and retain top talent we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team you will receive:
Our Culture at Farber
At Farber were in the business of helping peopleand this ethos extends not only to our clients but to our employees and partners. We are committed to taking action and to delivering an inclusive diverse and equitable workplace that our staff experience every day. This commitment also shapes our culture which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
We thank all candidates for submitting their resume; however only those selected for an interview will be contacted.
One of Canadas oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979 Farber has over 250 employees working across Canada and has helped over 100000 Canadians get out of debt.
And now were embarking on our next stage of innovation & significant growth. To do that we hire experienced enthusiastic motivated innovative and customer-centric team members to play critical roles in helping us reach our ambitious goals.
Join us in better serving the growing number of Canadians who are in need of help.
Position Summary
At Farber our clients are our number one priority and as aBilingual Client Service Representative you will have the opportunity to make a difference as the first point of contact for clients. In this remote role you willrespond to incoming calls and web will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and salesalong with an ability to identify a clients needs and assess how Farber can help. In addition you will be able to adapt to changes in department processes and be open to continued learning/training.
Responsibilities
- Empathetically screen and understand a potential clients situation and assess if Farbers services will fit their needs.
- Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
- Schedule appointments for the client using a booking system.
- Efficiently respond to current clients inquiries relating to the status of their file.
- Appropriately document every contact in our information systems.
- Perform administration tasks as assigned such as rescheduling appointments creating and completing follow-up tasks handling emails in the teams inboxes etc.).
- Communicate via phone email webchat and SMS to potential clients.
- Achieve team targets.
- Develop maintain and apply the learned knowledge of our specialized industry.
- Other duties as assigned.
Qualifications
- College diploma
- 3 years of prior customer service experience
- Call center experience is an asset
- Experience working in the financial industry is an asset
- Excellent verbal and written communication skills; excellent spelling and grammar skills
- Natural ability to recognize and speak to the clients emotional state
- Excellent listening skills
- Ability to build and manage relationships
- Detail oriented organized and effective time management skills
- Ability to multitask and successfully operate in a fast paced and team environment
- Committed and a team player
- Highlymotivated with a strong sense of accountability for their work
- Ability to work independently with integrity honesty and ownership.
- Experience working remotely is an asset
- Experience with MS Office (Outlook Excel Word Teams) and able to learn new software and applications quickly
- Strong typing skills
Compensation Benefits and Perks
To ensure we attract and retain top talent we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team you will receive:
- flexible work arrangements
- vacation and wellness days
- extended health and dental coverage as well as a virtual doctor plan
- Employee Assistance Program and mental health resources
- company matching retirement savings plan
- financial support for professional development
- annual company events
- exclusive access to perks and discounts
Our Culture at Farber
At Farber were in the business of helping peopleand this ethos extends not only to our clients but to our employees and partners. We are committed to taking action and to delivering an inclusive diverse and equitable workplace that our staff experience every day. This commitment also shapes our culture which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
- If you require any accommodations throughout the recruitment processincluding alternate interview formats accessible materials or any other accommodationswe encourage you to contact us at
We thank all candidates for submitting their resume; however only those selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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