Inside Sales Representative

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business everyday life and making a better world creating lasting impact for everyone.

We design build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation Process Automation Climate Control Life Science and Transport.

Our partnership approach breaks through problems and reduces complexity. We dont invent in isolation we collaborate with our customers. We listen closely and we think differently creating space for diverse minds to innovate. We are working together to make businesses safer more sustainable and more productive.

Role Overview:

Irwin PA manufacturer of Process Valves and automation seeking a mechanically-inclined self-starter to handle technical inside sales and customer support.

Our customers include world-wide representatives and end users from a variety of industries including Pharmaceutical Personal Care Chemical Shipbuilding Oil & Gas Power Pulp and Paper Cryogenic and Food & Beverage.

Work Environment: Irwin PA 100% In-office

Key Responsibilities:

• Respond to customer inquiries including pricing delivery product applications order-entry trouble-shooting field issues and preparing quotations in a timely manner.
• Ability to work within an MRP system and estimate costs for new products.
• Project management using a CRM platform.
• Work with others in the organization to ensure customer requirements and issues are addressed promptly.
• Respond to customer and Rep inquiries regarding order status expediting tracking numbers. Interface with PBM production purchasing and planning to receive current information. Relay info on use of PBMs portal for tracking information to Representatives.
• Respond to customer inquiries regarding minor order discrepancies and process the solution. Minor discrepancies include tagging errors order quantity issues documentation issues or documentation requests.
• Process standard engineering drawing / CAD file requests. Obtain drawing from engineering file on F drive if available and if not process request through Engineering Manager to have drawing made. Forward to requestor.
• Process standard orders order entry for standard configured valves parts repair kits. ISR to forward request along with associated documentation (quote on file) required documentation (ISO / ENG / IOM codes) and ship date. Order value limited to $(advise)K or less.
• Process standard Government quotations on file. For Government quotes not on file ISR to provide pricing and info and CSR to process quote.
• Process standard email inquiries for standard (price list) parts and repair kits to representative in the form of an email quote.
• Respond to general inquires for (electronic) information on file including IOMs brochures and Product Bulletins.
• Process all requests with sense of urgency. Display positive attitude and develop professional customer service relationships with reps and end users.
• Spend 1 hour each day with an ISR for training on CSR duties (initially) on above duties along with part numbers price book Avante (order entry deliveries RMAs etc.) Save specific examples from your que and walk through the process. This will be round robin for a 3-month period.

Critical Competencies for Success:

• Technical degree or related field and/or prior technical sales experience dealing with product applications designs quotations and service.
• Can do attitude with willingness to handle heavy workloads and meet deadlines.
• Ability to read and understand drawings along with a solid mechanical aptitude.
• Proficient with Microsoft Office
• Proficient math and business writing skills
• 
  

Pay range: $65000 - $68000

Within this range individual pay is determined based on skills experience and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws if applicable.

What IMI Can Offer You

At IMI one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO PPO and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support like our Pride Network and Network of Women groups
• PTO encompassing inclusive holidays
• Career Development opportunities (IMIs Catalyst Program)
• Employer contribution for Health Savings Account and in many cases free virtual telemedicine and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into including but not limited to: Critical illness insurance hospital indemnity legal insurance identity theft protection and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors webinars and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose only to profit or refund your investment 100%

**Benefits plans change year over year but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health Safety and Environmental Duties At IMI we are all personally committed to protecting our people minimizing our impact to the environment the communities we operate in and our company. All members of our workforce have the duty to ensure the health safety and welfare of themselves others and the environment. Every employee is expected to follow all HSE operating procedures also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings particularly with customers suppliers advisors employees and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.

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