AWS Connect CCaaS Technical Analyst
AWS Connect CCaaS Technical Analyst
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1 Vacancy
Job Description
Job Title: AWS Connect CCaaS Technical Analyst
Location: Minneapolis MN
Job Type: Contract
Responsibilities:
- Design develop and enhance proactive monitoring capabilities for AWS Connect CCaaS platform
- Collaborate with Developers architects and platform owners to enforce logging and build standards to enable troubleshooting and monitoring
- Participate in application design sessions and develop end to end interaction flows using Splunk
Troubleshoot production issues - Work closely with vendor partners to drive operational and monitoring enhancements
- Create cloud watch dashboards as a backup to Splunk for monitoring
- Conduct knowledge sharing sessions to propagate troubleshooting playbooks to broader support team
Skills:
- AWS Connect
- CCaaS
- Splunk
Preferred Qualifications:
AWS Certified
Application and Security logging experience
Scripted environments experience
Employment Type
Full-time
