Collaboration Engineer
Collaboration Engineer
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Job Description
Collaboration capabilities to be supported
1. Email Messaging & Calendar Microsoft Exchange Online and PostFix SMTP on Linux
2. Document Collaboration and File Sharing Microsoft SharePoint/OneDrive
3. Online Meeting Meeting Broadcasting Instant Messaging Web Conferencing Audio Conferencing and Content Sharing Microsoft Teams
4. Enterprise social media Facebook Workplace
5. Mass Notification Alerting Alert Media
6. Citizen Application Development Power Platform (Power Apps)
7. Process Automation - Power Platform (Power Automate)
8. Intelligent Virtual Agents Power Platform (Power Virtual Agents)
9. Business Analytics Power BI
10. Project Management Microsoft Project
11. Productivity Tools Microsoft Office
12. Proactive Monitoring - Microsoft Admin Center
13. Mobility Service InTune
Roles and Responsibility Collaboration Lead
Ensure smooth and efficient operations of services by continuously reviewing related processes and procedures
Ensure reliability and resiliency of services by way of managing maintaining and optimizing the environment
Data analysis and reporting on application & license usage for optimization opportunities
Identify and implement recommendations for continuous service improvement performance improvement and quality of services
Assess the environment for service risk and issues and plan to mitigate the same
environment assessment for identification and implementation of applicable new features and enhancements. Also assess the needs for retiring of an existing less reliable/ deprecated/ out of support feature
Make Strategic recommendations to adopt new features/ products from vendors such as Microsoft
Excellent verbal communication skills
Excellent ability to document process procedures and technical details
Excellent background in Digital Workplace technologies
Architect level technical skills so to train and upskill existing HCL staff improve operations and enable higher service administration
Employment Type
Full-time
