Café Manager 35h - Permanent Contract m/f/x
Café Manager 35h - Permanent Contract m/f/x
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Job Description
As Caf Manager youll be at the heart of creating an exceptional guest experience while overseeing the smooth day-to-day operations of our Nordic-inspired caf seamlessly integrated within the store.
Youll lead by examplesetting high standards for quality service and hospitality while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction youll foster a warm personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development operational excellence and business performance ensuring your team is well-trained motivated and aligned with our caf concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture your role is essential in bringing our caf vision to life and leaving a lasting impression on every guest.
Key Responsibilities
- Create a welcoming and attractive caf atmosphere personalised to meet the preferences of the customer
- Lead recruitment training and development of the caf team in collaboration with the Store Experience Manager
- Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
- Oversee daily operations including stock management ordering routines and adherence to the caf concept
- Champion our brand values and culture ensuring they are reflected in every customer interaction
- Drive sustainability initiatives within the caf aligning with company-wide environmental goals
Qualifications :
- Proven leadership experience in a caf restaurant or other food & beverage environment
- Local: Food and Beveridge / health & safety qualification
- Customer-focused mindset with a genuine passion for food and drink and a desire to share that enthusiasm with others
- Adaptable and flexible able to respond quickly to customer feedback menu changes and stock fluctuations
- Strong organisational skills with a track record of leading teams in fast-paced settings to deliver outstanding service
- Excellent communication abilities both verbal and written
- Supportive leadership style offering constructive feedback and coaching to help team members grow
- Eagerness to learn with a proactive approach to personal and professional development
- Comfortable with flexible or irregular working hours including weekends and holidays
- Fluency in English. Dutch is a plus.
Additional Information :
This is a full-time position with a permanent contract of 35 hours a week. Apply by sending in your CV in English as soon as possible but no later than the 30.07.2025. Due to data policies we only accept applications through the career page.
Benefits:
Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all H&M Group brandsavailable both in-store and online. Additionally every employee is included in our H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
In addition colleagues based in Antwerp also receive:
A 25% personal discount on all H&M Group brands
A 13th-month bonus
Holiday pay
A HIP (retirement bonus) program
The option to purchase meal vouchers
70% public transportation coverage
Benefits at work
Training
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
