Director, Recurring Revenue Strategy and Operations
Director, Recurring Revenue Strategy and Operations
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$ 153600 - 319600
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from anywhere in the organization and we know the next big idea could be yours!
The Opportunity
As Director of Global Retention Strategy & Operations you will lead the development and execution of strategies that drive customer retention renewal performance and operational excellence across all lines of business. This role is pivotal in shaping Adobes global retention vision ensuring alignment across ecosystem teams and delivering measurable business impact. You will partner closely with cross-functional leaders to build scalable programs monitor performance and drive transformation initiatives that support Adobes long-term growth.
What Youll Do
Retention Strategy
- Set annual retention attrition and renewal targets across all business lines.
- Identify key improvement areas and develop strategies to capture those opportunities.
- Evaluate performance drivers and recommend high-impact strategies to ecosystem leaders.
Retention Performance Management
- Monitor global retention and renewal performance.
- Identify risks and opportunities and recommend actions to ensure business objectives are met.
- Provide insights grounded in solution segment and geo-specific dynamics.
Retention Programs
- Manage global retention programs to ensure business objectives are achieved.
- Proactively identify risks recommend corrective actions and drive key program components.
Renewal & Renewal Operations
- Build robust operational processes to manage performance and programs.
- Develop and drive a transformation roadmap aligned with the end-state vision.
- Secure ecosystem alignment and selectively lead roadmap initiatives.
What Youll Need to Succeed
Skills & Experience
- 10 years in strategic operations retention or GTM roles with a track record of driving measurable impact.
- Strong analytical and problem-solving skills with fluency in both quantitative and qualitative analysis.
- Exceptional communication skills with the ability to craft compelling narratives and influence senior executives
- Proven ability to lead cross-functional initiatives and manage multiple programs simultaneously.
- Experience coaching and developing talent across teams and ecosystems.
Leadership Attributes
- Respected as a thought partner across functional boundaries.
- Demonstrates ecosystem leadership by influencing without authority.
- Comfortable navigating ambiguity and driving clarity in complex environments.
- Committed to people development and fostering a culture of continuous learning.
Qualifications
- Bachelors degree or equivalent in Business Strategy or a related field; MBA preferred.
- Proficiency in tools such as PowerPoint Excel PowerBI and CRM platforms (e.g. Salesforce).
Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$319600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Director
Employment Type
Full-Time
