Document Specialist
Document Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Document Specialist
As the Document Specialist you will be the primary stakeholder and ultimately accountable for the performance standards of the deed generation team. Maintaining our culture of respect carry a positive attitude even during the most challenging and/or dynamic situations and execute Mortgage Connects mission to create the Best-in-Class document operation supporting the mortgage servicing industry.
What you will do
- Acts as the subject matter expert (SME) for preparation of deeds and ancillary documents in applicable states and overall processing of document order pipeline.
- Monitoring the status of incoming and outgoing orders and products.
- Exceptional time-management hands-on contributor who collaborates well with others to create the best solutions for the company.
- Ensure that all steps of the Deed Operations process are documented completed accurately and within the required SLA (Service Level Agreement) timeframes.
- Review and respond to system messages from partners and clients within established SLAs.
- Responsible for internal communication including timely responses and issue resolution.
- Adheres to all established policies and procedures set forth by the company to ensure efficient workflow within established standards and industry guidelines.
- Effectively communicates routinely and openly with manager and team members regarding issues conflicts and concerns as they arise.
- Diagnoses problems identified through telephone and electronic communications with service providers and addresses or escalates to the appropriate stakeholders as needed.
- Completes UAT (user acceptance testing) for specific workflow enhancements/changes as needed.
- Maintain a positive attitude and professional demeanor when working with clients vendors or internal staff.
- Develop and maintain SOPs that are client specific policies and procedures
- Review and signoff on authorized items
- Act as a leader within the company
- Performs other duties as defined and needed.
What you will bring
- 3 years relevant experience in document preparation and recording.
- High School diploma or equivalent
- Knowledge of real estate title searching
- Must possess good organizational skills ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
- Knowledge of personal computers and Microsoft software products
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical dental vision HSA mental health programs Employee Assistance Program short term disability voluntary insurance (LTD auto home life legal pet identify theft) employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you
Mortgage Connect is committed to offering a flexible work environment for this role. This is aremote role meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs: Connect Collaborate Communicate Care and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete apre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
