Help Desk Technician
Help Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Location: Asheboro NC
Application Deadline: Open until filled
Department: Engineering
Reports to: Manager of Information Technology
Are you the go-to person for tech support among your friends and coworkers Do you love solving problems helping others and staying on top of the latest technology trends If so Randolph Electric Membership Corporation (REMC) invites you to bring your expertise to our team as a Help Desk Technician.
At REMC you will not just be fixing computers. You will be supporting the critical systems that keep our community-powered Cooperative running smoothly. This is your opportunity to join a mission-driven organization that values innovation teamwork and service.
What You Will Do
- Provide technical support for hardware software and network systems
- Support Microsoft 365 Windows PCs iOS devices MFA and related platforms
- Respond to support requests via Teams email phone or in-person with professionalism and clarity
- Install configure and update software and applications
- Document technical solutions and contribute to IT best practices
- Continuously learn and adapt to new technologies
- Work both independently and as part of a collaborative IT team
What You Bring
- An Associates or Bachelors degree in a computer-related field is preferred but relevant experience and training will be considered
- Four or more years of hands-on experience in information technology is strongly preferred
- Strong knowledge of Microsoft server and client operating systems and common business applications
- Excellent communication skills and a collaborative service-oriented mindset
- The ability to manage multiple tasks while maintaining attention to detail
Preferred Qualifications
- Certifications such as A Network or MCP
- Familiarity with password management tools and IT security best practices
- A passion for problem-solving and helping users feel more confident with technology
Why REMC
Randolph Electric Membership Corporation is more than just a utility provider. We are a values-driven organization committed to service innovation and community. Our employees enjoy a stable work environment supportive leadership and opportunities for professional development. We believe in taking care of our people so they can take care of our members. At REMC your work matters-and so do you.
Requirements
- Valid North Carolina drivers license
- CPR and First Aid Certification or willingness to obtain
- Some travel required primarily within a 200-mile radius
Apply now at and click Apply
Equal Opportunity Employer including disability/vets.
All job offers are contingent upon successful completion of a background check credit check (if applicable) and drug screening. By applying you consent to these pre-employment screenings which are conducted in compliance with applicable laws and may affect your eligibility for employment.
Required Experience:
IC
Employment Type
Full-Time
