Customer Experience Associate I
Customer Experience Associate I
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Job Description
Customer Experience Associate I
What you get:
- Full-time Employment with Benefits day one including paid Holidays.
- Paid Training
- Great Work Environment
Requirements:
- Must be at least 18 years of age or older.
- Must have a High School Diploma orequivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work 10:15am to 7:15pm any day of the week
Summary:
As a call center representative you will be supporting our clients customers as a first point of contact. In this role you will be responsible for answering calls providing product information and help the customer by being informative empathetic and eager to quickly solve a customers problem. Must be willing to listen learn and resolve any customer inquiry.
What you will be doing:
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people customer records and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs policies and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18/hr.
Required Experience:
IC
Employment Type
Hourly
