Sr. UX Researcher, Product Management, Infrastructure Engineering
Sr. UX Researcher, Product Management, Infrastructure Engineering
Posted on :
23-07-2025
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1 Vacancy
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Job Description
Are you energized by the opportunity to redesign the way Amazon builds deploys and supports essential tech infrastructure at massive scale
OpsTech Infrastructure Engineering (OTIE) teampart of Amazon Fulfillment Technologies and Roboticsis seeking a Senior UX Researcher to lead mixed-method user-centered research on end-user devices for global fulfillment centers transportation hubs (Middle Mile Last Mile Logistics) and specialty service areas (Fresh Prime Now Lockers Pantry Campus Prime Air).
Youll uncover customer needs and pain points and partner with product managers engineers and designers to improve experience of internal users who rely on highly complex tech infrastructure products and services to keep Amazons logistics engine running.
Key job responsibilities
- Lead research initiatives across multiple infrastructure products.
- Identify research opportunities define study goals and choose appropriate methodologies (e.g. contextual inquiry field studies surveys etc).
- Partner closely with product managers engineers and UX designers to ensure insights directly inform product design workflows and prioritization.
- Drive cross-functional alignment around key customer needs and pain points through journey maps personas and opportunity frameworks.
- Analyze and synthesize qualitative and quantitative data to deliver compelling actionable insights in formats that influence stakeholders at all levels.
- Advocate for the voice of the customers in a fast-paced iterative environment while balancing engineering feasibility and business impact.
- Develop and maintain scalable research practices and documentation to raise the UX research bar across OTIE.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
OpsTech IT organization with an unparalleled scope is part of the Amazons WW Operations & Robotics team. We design deploy and support IT infrastructure devices and Services across Amazons Global Fulfillment Centers Transportation (Middle Mile Last Mile & Logistics) and Specialty Customer Solutions (Amazon Fresh Prime Now Lockers Pantry Campus and Prime Air). Our customers range from Amazon lockers to Amazons Air Hubs.
OpsTech Infrastructure Product Management (OTIP) owns defines and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support with the direct objective to bend down the HC gearing ratio improve service delivery speed and drive new innovations for customers. OTIP establishes practices and enforces Ops Tech ITs product development life cycle. The team supports global operations customers (first middle last mile) and internal teams.
- 5 years of professional experience conducting full lifecycle UX research using a wide variety of methods (qualitative & quantitative).
- Proven track record of delivering insights that influence product decisions and business outcomes.
- Experience recruiting and conducting research with enterprise users or frontline operations personnel.
- Strong facilitation communication and storytelling skillscomfortable presenting to technical and non-technical audiences.
- Bachelors degree in Human-Computer Interaction Psychology Human Factors Anthropology or a related field.
- Experience in infrastructure enterprise IT developer tools or hardware products.
- Experience working in agile product development cycles and adapting research timelines accordingly.
- Strong quantitative backgroundsurvey design analytics and ability to integrate qualitative data with operational metrics.
- Excellent communication presentation and collaboration skills with the ability to explain complex concepts to technical and non-technical audiences alike.
- Masters degree in Human Factors HCI Behavioral Science or related discipline.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
OpsTech Infrastructure Engineering (OTIE) teampart of Amazon Fulfillment Technologies and Roboticsis seeking a Senior UX Researcher to lead mixed-method user-centered research on end-user devices for global fulfillment centers transportation hubs (Middle Mile Last Mile Logistics) and specialty service areas (Fresh Prime Now Lockers Pantry Campus Prime Air).
Youll uncover customer needs and pain points and partner with product managers engineers and designers to improve experience of internal users who rely on highly complex tech infrastructure products and services to keep Amazons logistics engine running.
Key job responsibilities
- Lead research initiatives across multiple infrastructure products.
- Identify research opportunities define study goals and choose appropriate methodologies (e.g. contextual inquiry field studies surveys etc).
- Partner closely with product managers engineers and UX designers to ensure insights directly inform product design workflows and prioritization.
- Drive cross-functional alignment around key customer needs and pain points through journey maps personas and opportunity frameworks.
- Analyze and synthesize qualitative and quantitative data to deliver compelling actionable insights in formats that influence stakeholders at all levels.
- Advocate for the voice of the customers in a fast-paced iterative environment while balancing engineering feasibility and business impact.
- Develop and maintain scalable research practices and documentation to raise the UX research bar across OTIE.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
OpsTech IT organization with an unparalleled scope is part of the Amazons WW Operations & Robotics team. We design deploy and support IT infrastructure devices and Services across Amazons Global Fulfillment Centers Transportation (Middle Mile Last Mile & Logistics) and Specialty Customer Solutions (Amazon Fresh Prime Now Lockers Pantry Campus and Prime Air). Our customers range from Amazon lockers to Amazons Air Hubs.
OpsTech Infrastructure Product Management (OTIP) owns defines and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support with the direct objective to bend down the HC gearing ratio improve service delivery speed and drive new innovations for customers. OTIP establishes practices and enforces Ops Tech ITs product development life cycle. The team supports global operations customers (first middle last mile) and internal teams.
- 5 years of professional experience conducting full lifecycle UX research using a wide variety of methods (qualitative & quantitative).
- Proven track record of delivering insights that influence product decisions and business outcomes.
- Experience recruiting and conducting research with enterprise users or frontline operations personnel.
- Strong facilitation communication and storytelling skillscomfortable presenting to technical and non-technical audiences.
- Bachelors degree in Human-Computer Interaction Psychology Human Factors Anthropology or a related field.
- Experience in infrastructure enterprise IT developer tools or hardware products.
- Experience working in agile product development cycles and adapting research timelines accordingly.
- Strong quantitative backgroundsurvey design analytics and ability to integrate qualitative data with operational metrics.
- Excellent communication presentation and collaboration skills with the ability to explain complex concepts to technical and non-technical audiences alike.
- Masters degree in Human Factors HCI Behavioral Science or related discipline.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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