Sr. Manager, Product Management â Unified Customer Support
Sr. Manager, Product Management â Unified Customer Support
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Job Description
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!
Your role:
As the Sr. Manager Product Management leading Customer Support for Ingram Micros global platform Xvantage you will serve as a pivotal leader within the Chief Product Officers team. Your primary responsibilities include:
Directing a team of Senior Product Managers to craft a comprehensive vision and strategy for our next-generation Customer Support Platform and ecosystem.
Spearheading develop and inspire multi-year Product Roadmaps aligning closely with overall strategy and collaborating closely with Engineering UX Operations Data and AI teams.
Collaborating with country business leaders and cross-functional teams (UX Engineering B2B Architecture and Innovation) to define a product roadmap that fulfills company priorities.
Partnering with business and functional executives to establish clear measurable objectives and strategically deploy team resources to achieve business outcomes.
Leading Product teams to engage with key customers across all segments prioritizing a deep understanding of both internal and external needs.
Recruiting mentoring and cultivating the technical product management team fostering a culture of ownership collaboration and results-oriented mindset.
Develop strong customer service orientation and bring latest AI innovation to improve customer delight and bring operational efficiencies across the organization.
Cultivating a culture of growth and inclusivity by supporting and coaching Product leaders on essential skills as well as representing the teams progress with executive presence.
Overseeing multiple parallel work streams in a fast-paced agile environment ensuring alignment with business priorities and deadlines while continuously improving execution.
Analyzing the competitive landscape and industry trends in the distribution sector to shape our product strategy effectively.
What you bring to the role:
Hands-on experience collaborating with Engineering AI and Data teams to scope define detail and prioritize product requirements.
Proven track record of developing and launching successful software products at global scale.
Bachelors degree (masters preferred) in computer science engineering or related fields.
8 years of experience in a complex international environment driving innovation with globally dispersed product management teams.
5 years of experience managing high-performing technical product teams preferably including management of people managers.
Proficiency in leading and managing complex product portfolios customer service product teams empowering cloud and B2B ecommerce platforms.
Successful history of defining and launching multi-tier distribution and subscription offerings with familiarity in cloud solutions and lifecycle services as an advantage.
Experience conducting research and analysis with fluency in quantitative and qualitative data.
Ability to analyze industry and competitor trends to inform roadmaps coupled with a passion for leading with data and reasoning to drive innovations and AI-led transformations.
Strong executive presence with exceptional communication and presentation skills capable of effectively engaging with executive staff key stakeholders and large teams.
Dedication to quality and commitment to crafting engaging intuitive experiences.
Exceptional leadership and change management skills to inspire and influence staff across functions levels and geographies.
Proficiency in talent management including talent identification and development.
Ability to collaborate effectively with remote partners and team members across different time zones leveraging collaboration tools with excellent written and verbal communication skills.
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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.
This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
