Manager - Brew Brothers

Position Summary:

The Brew Brothers Manager is responsible for the overall leadership and daily operations of the Brew Brothers restaurant overseeing both Front of House (FOH) and Back of House (BOH) teams. This role mirrors that of a General Restaurant Manager ensuring exceptional guest experiences operational excellence and team engagement in alignment with the values and mission of Caesars Entertainment.

Key Responsibilities

Leadership & Team Oversight

• Lead and manage FOH and BOH operations ensuring seamless coordination and communication.
• Provide coaching feedback and development opportunities to team leaders and staff.
• Maintain a visible presence on the floor engaging with guests and team members.

Operational Excellence

• Ensure compliance with all company policies health and safety regulations and food service standards.
• Oversee inventory management product ordering and cost control to minimize waste and maximize profitability.
• Approve and manage staff schedules to ensure optimal coverage and labor efficiency.

Communication & Professionalism

• Maintain professional communication standards across all platforms including timely email responses and meeting participation.
• Uphold respectful and unbiased relationships with all team members avoiding conflicts of interest or favoritism.

Technical Proficiency

• Utilize Microsoft 365 tools (Word Excel Outlook PowerPoint SharePoint) for reporting scheduling and communication.
• Manage reservations guest feedback and large party bookings through OpenTable.
• Operate and oversee the Agilysys POS system to ensure accurate order processing sales tracking and reporting.
• Use Infogen and Avero reporting systems to analyze sales trends labor performance and operational metrics to drive informed decision-making.

Guest Experience & Service

• Champion a guest-first culture by ensuring high service standards and memorable dining experiences.
• Respond promptly to guest concerns and feedback resolving issues with professionalism and care.

Staffing & Training

• Collaborate with HR to recruit hire and onboard new team members.
• Facilitate ongoing training programs to ensure team readiness and adherence to operational standards.

Financial & Administrative Management

• Monitor and report on financial performance including labor costs inventory and revenue targets.
• Ensure accurate payroll processing and attendance tracking.
• Maintain organized records of team documentation and corrective actions.

Availability & Commitment

• Work approximately 45 hours per week including evenings weekends and holidays.
• Be available for emergencies and provide on-site leadership during high-volume periods and special events.

Continuous Improvement

• Stay informed on industry trends and best practices.
• Actively seek feedback and pursue professional development opportunities.

Key Performance Indicators (KPIs)

• Guest satisfaction and review scores
• Labor cost percentage and scheduling efficiency
• Food and beverage cost control and waste reduction
• Staff retention and engagement levels
• Compliance with health and safety audits
• Timeliness and accuracy of financial and operational reporting

Physical Requirements

• Ability to stand and walk for extended periods (up to 810 hours per shift)
• Ability to lift and carry up to 40 lbs
• Comfortable working in a fast-paced high-volume environment
• Manual dexterity for handling kitchen and service equipment

Company Culture & Brand

Brew Brothers is more than just a restaurantits a vibrant high-energy destination known for its craft brews bold flavors and unforgettable guest experiences. As part of the Caesars Entertainment family were committed to excellence innovation and creating a workplace where everyone feels valued and empowered. We believe in leading with heart serving with pride and winning together.

Qualifications

• 3 years of experience in restaurant management preferably in a high-volume setting
• Proven leadership skills with the ability to motivate and develop teams
• Strong organizational communication and problem-solving abilities
• Proficiency in Microsoft 365 and restaurant management systems (e.g. OpenTable)
• Ability to work flexible hours including nights weekends and holidays