Change Delivery Manager
Change Delivery Manager
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Provides oversight and direct leadership of a team responsible for delivering multiple initiatives that support the overall strategic objectives of the business Responsible for delivering complex programs that support the overall enterprise strategic goals. Provides oversight and project management leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of complex program management process and is skilled at managing complex programs which require considerable resources with high levels of stakeholder integration. Plans and deliveries on program activities in accordance with the Enterprise Program Office strategy and methodologies.The Change Delivery Manager will plan and manage programs with a focus on meeting customer needs and satisfaction by managing project commitments and resolving ambiguity and issues including communications with sponsors stakeholders and management (including senior leaders and executives). Interfaces with all areas affected by the program including end users business stakeholder support functions technology teams and vendors. Ensures adherence to quality standards and established policies and processes while managing the end-to-end project lifecycle of activities from scope definition to overall integrated plan development and execution and deployment readiness activities inclusive of client and teammate needs. Change Delivery Manager may lead a broader project team consisting of project managers and project analysts.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Manages the intake planning business readiness and execution of assigned program level initiatives.
Leads and influences cross functional teams to effectively deliver program objectives including a successful communication and training plan.
Provides leadership in managing high-risk projects by facilitating project charter vision/objectives financials scope metrics quality schedule resourcing vendor management dependencies risks status reporting stakeholder engagement business readiness/organizational change management value realization necessary to deliver specified requirements objectives and value.
Manage programs (and sub-projects) throughout the project lifecycle. Evaluate progress and quality manage issue resolution process and take corrective action as necessary. Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability tracking all impacts to completion and knowledge delivery to impacted audiences.
Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
Will serve as an individual contributor with ownership of multiple complex project portfolios and may have indirect leadership of junior level internal and external resources directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader.
May manage a team providing a cohesive inclusive team-oriented culture aligned with the Truist purpose mission and values.
Engage with various partners including Risk partners to ensure project review oversight and mitigation plans are in accordance with enterprise standards.
Required Qualifications
Bachelors degree in a business-related field or equivalent education and related training
10-12 years of experience in consulting project management or process improvement related role.
Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
Demonstrated superior understanding of business and technology organization resources priorities needs and policies
Advanced understanding of process improvement methodologies (e.g. Six Sigma)
Experience with Waterfall and Agile project management methodologies
Sound working knowledge of holistic banking/investment platforms products services operations finance and systems
Strong organizational skills and attention to detail.
Strong communication skills both written and verbal with ability to influence others and facilitate difficult conversations with leadership
Demonstrated ability to analyze complex problems devise solutions and make decisions under pressure.
Ability and willingness to learn and adapt as the needs of the job change
Demonstrated proficiency in computer applications such as Microsoft Office software products
Ability to travel as needed occasionally overnight
Preferred Qualifications:
Advanced degree in a relevant field of work (e.g. MBA)
Project Management Professional (PMP) Certification
Process Improvement Professional (e.g. Six Sigma certification)
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
Manager
Employment Type
Full-Time
