Agency Directed Services Case Manager
Agency Directed Services Case Manager
Posted on :
23-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsive recruiter
JOB SUMMARY:
The primary function of the Case Manager will be to complete and review required case record documentation work with referral sources and market services and provide support to families in the Agency Directed Services program. The Case Manager will provide support related to specific case record documentation of the nurses in identified office locations. The position does not participate in field-related work. The Director delegates tasks assigned to this position based on the needs and size of caseloads of nurses. This position is primarily based out of the Roanoke office with the ability to work remotely as a hybrid arrangement agreed upon with the program director.
SUPERVISION RECEIVED AND EXERCISED:
The Case Manager reports directly to the Director of Agency Directed Services.
ESSENTIAL FUNCTIONS AND DUTIES:
This list is not exhaustive or all-inclusive of job responsibilities. The time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts managements right to assign other responsibilities to this job or reassign them elsewhere at any time.
- Create and maintain caregiver profiles uploading new client packets in CareSmartz 360.
- Prepare paperwork for intake visits and other visits as needed.
- Scan and upload approvals denials and appeal information into CareSmartz 360 working closely with finance on obtaining appropriate service authorizations.
- Speak with referral sources and potential new referrals about the services.
- Speak with social services workers about Medicaid eligibility of clients on ADS caseload.
- Participate in meetings related to program growth and expansion and identification of needed resources.
- Attend marketing events representing ADS.
- Work with CareSmartz 360 to identify and implement needed improvements for the program.
- Provide support to staff and families by assisting personal care attendants with the completion of paperwork and scheduling visits.
- Make calls to follow up with clients and families as needed and document these interactions in CareSmartz 360.
- Participate in interviews with potential personal care attendants as requested.
- Check references for potential personal care attendants and create other hiring documents as requested.
- Conduct drug screens on personal care attendants as needed.
- Attend program and team meetings as required and requested.
- Meet regularly with the program director to discuss referrals service provision program needs and potential concerns regarding service delivery.
- Complete other duties within the scope of the program as assigned.
KNOWLEDGE SKILLS ABILITIES & OTHER CHARACTERISTICS REQUIRED:
Knowledge skills abilities and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training education and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.
Knowledge of:
- Records administration techniques and procedures
- The structure and content of the English language including the meaning and spelling of words rules of composition and grammar
- Microsoft Office Word Excel PowerPoint Outlook SharePoint and virtual meeting applications such as Zoom
- Knowledge of Medicaid waivers and agency directed services
- DePauls policies procedures and standard practices and the rules and guidelines established by regulatory and governing agencies such as VDH DMAS DBHDS HCBS and DSS
- Relevant policies procedures and strategies to promote the safety and protection of people data and property
Skill/Ability to:
- Give full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times
- Verbal and written communication and body language that conveys information ideas or inquiries effectively and concisely that purveys professional composure emotional intelligence thoughtfulness patience and respect amidst change ambiguity and within the daily trajectories of work
- Use of standard office equipment such as telephone calculator printer scanner cellular phone tablet laptop postage machine shredder
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
- Collect and analyze data
- Time management managing multiple priorities and completing assignments on time accurately and with attention to detail
- Work collaboratively within a team environment and build strategic relations with coworkers and management
- Communicate effectively in both oral and written form
- Understand and follow verbal and written instructions and directives from supervisors guidelines and operating procedures that may be maintained or modeled by managers peers and lead staff
- Operate a computer with a general understanding of MS Office Suites virtual meeting software the Internet and department or program-specific software.
- Develop objectives evaluate effectiveness and assess needs
- Recognize analyze and problem-solve ambiguous or difficult situations and questions using critical thinking while maintaining professional composure
- Analyze and prepare concise and accurate documents reports and correspondence
Other Characteristics:
- Demonstrate self-awareness ongoing self-evaluation and a commitment to being part of a diverse equitable respectful and inclusive workplace where all people are valued
- Demonstrate professional composure in difficult and stressful situations
- Demonstrate the FIRST (fairness integrity respect safety trust) values in the daily trajectories of work
- Demonstrate professionalism regarding access to sensitive and confidential information related to employees clients and business records with no disclosure to others without their knowledge.
MINIMUM REQUIREMENTS TO APPLY:
An Associates degree with experience working in human service programs or organizations that serve individuals with disabilities or aging populations is required. A comparable combination of professional and/or personal experience and education may be considered.
WORK ENVIRONMENT:
The work environment characteristics described herein represent those an employee encounters while performing the positions essential functions. The employee regularly works in an office environment and occasionally in the field. Work is generally completed regularly during weekdays; however daily work hours will vary. Work is subject to frequent interruptions and noise levels are varied based on the work locations.
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that an employee in this position must meet with or without reasonable accommodations to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position effective communication and seeing or hearing verbal cues. Walking up to one-third of the time sitting at least two-thirds of the time bending up to one-third of the time stooping rarely and lifting/pushing/pulling up to ten pounds. When accessing various locations the incumbent must climb stairs and ramps. This position requires driving approximately ten percent of the employees working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.
SPECIAL REQUIREMENTS AND QUALIFICATIONS:
The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing funding or regulatory agencies; criminal history background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report.
NOTE:
This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.
DePaul is an Equal Opportunity Employer and E-Verify Participant.
DePaul is an Equal Opportunity Employer and E-Verify Participant.
Compensacin: $21.29 - $23.29 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race age religion color gender ethnic or national origin physical or mental disability marital status pregnancy childbirth or a medical condition related to pregnancy or childbirth veteran status sex sexual orientation gender identity gender genetic information political affiliation or any other classification protected by law.
For 40 years DePaul Community Resources has opened doors to hope and belonging for families and individuals across Central and Southwest Virginia. We are not only a nonprofit human services organizationwe are a social impact organization. Every day we work to change the world by improving the lives of children families and individuals with developmental disabilities. With dedicated staff care providers foster and adoptive parents and a host of volunteers advocates and partners it is work that we cannot accomplish alone. Hope and belonging is for all of uswith your help we can make this vision a reality for countless Virginians who cannot imagine it today.
DePaul Community Resources is a nonprofit 501(c)(3) organization.
All applicants shall be afforded equal opportunity in all aspects of employment volunteer opportunities and internships without regard to race age religion color gender ethnic or national origin physical or mental disability marital status pregnancy childbirth or a medical condition related to pregnancy or childbirth veteran status sex sexual orientation gender identity gender genetic information political affiliation or any other classification protected by law. DePaul is an E-Verify employer. The unlawful manufacture sale distribution dispensation possession or use of a controlled substance or marijuana is prohibited in the workplace. Failure to comply will result in dismissal from the property and/or employment.
All applicants shall be afforded equal opportunity in all aspects of employment volunteer opportunities and internships without regard to race age religion color gender ethnic or national origin physical or mental disability marital status pregnancy childbirth or a medical condition related to pregnancy or childbirth veteran status sex sexual orientation gender identity gender genetic information political affiliation or any other classification protected by law. DePaul is an E-Verify employer. The unlawful manufacture sale distribution dispensation possession or use of a controlled substance or marijuana is prohibited in the workplace. Failure to comply will result in dismissal from the property and/or employment.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
