DescriptionInova Loudoun Hospital is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift from Monday - Friday every other weekend 11:00 am to 7:30 pm.
Inova is consistently ranked a national healthcare leader in safety quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health:offering medical dental and vision coverage and a robust team member wellness program.
- Retirement:Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance:offeringup to $5250 per year in education assistance and up to $10000 for student loans.
- Mental Health Support:offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
- Work/Life Balance:offering paid time off and paid parental leave.
Patient Access Associate 1 Job Responsibilities:
- Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
- Selects an appropriate method of communication for audiences and adjusts communication style when needed.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical financial demographic and insurance information.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs loans and grants.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Communicates scheduling changes to patients staff physicians and patient representatives in a timely and professional manner.
Minimum Qualifications:
- Education:High School Diploma or GED
- Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).
Required Experience:
IC