Branch Specialist
Branch Specialist
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Job Description
Were Consumers Credit Union (CCU) a Great Place To Work certified company that values what you bring to the table.
Our North Waukegan branch is currently seeking a full time Branch Specialist. This is a member-facing position with a lot of growth potential!
As a Branch Specialistyou will become a master working in a hybrid role! This position is a combination of being a Concierge Teller and Personal provide outstanding service while greeting members (Concierge) performing financial transactions (Teller) opening accounts (Personal Banker) and educating members on our products and services! This is a wonderful early career position especially if youre interested in banking/financial services being in a member-facing role with the ability to learn about branch operations and are looking for growth opportunities.
Day-to-day responsibilities:
- Greeting members as they enter the branch or use the drive-up lanes
- Assisting members with their self-service transactions by educating them on the interactive teller machine (ITM) and its related functions
- Assisting with teller transactions member service issues account maintenance and other operational duties assigned by the Branch Manager and/or Assistant Branch Manager
- Opening new consumer accounts efficiently and accurately
- Identifying opportunities to refer members to additional products/services including consumer loan and mortgage products as well as wealth advisors
- Seeking out and making recommendations for process improvements related to member service delivery and other branch efficiencies
- Ensuring adherence to all policies procedures compliance audits quality control and balancing standards
Qualifications:
- High School diploma or equivalent
- 1 yearof similar work experience (retail customer service guest relations sales and cash handling). Financial institution Teller Personal Banker experience is preferred
- Comfortable promoting products and services educating members and engaging in sales-oriented conversations
- Computer proficient in Data Processing Platforms Email Internet/Intranet Instant Messaging and Microsoft Office
- Excellent interpersonal and communication skills
- Ability to multitask work at a fast pace and stay organized
- Propensity to be helpful positive act with integrity and to embrace inclusion & diversity
- Availability to work 40 hours/week and be scheduled between the following hours:
- Monday - Thursday: 8:15AM - 5:15PM Fridays: 8:15AM - 6:15PM Regular Saturdays: 8:15AM - 1:15PM
Compensation
The salary range for this role is $16.67 - $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible HMO and PPO) dental vision spending accounts short-term disability long-term disability life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1000 hours of service and reaching age 20.
For more information about benefit offerings please visit our careers page: CCU
Founded in 1930 and headquartered in Lake Forest IL Consumers Credit Union has $4 billion in assets and serves more than 260000 members making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner but everyone needs people who are in their corner. To learn more visit
Equal Opportunity Employer
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race ancestry color religion sex sexual orientation gender identity marital status pregnancy age national origin citizenship disability genetic information military status (including unfavorable discharge from the military) criminal or arrest history (unless job related) crime victim status or any other protected characteristic in the recruitment selection training utilization promotion termination or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
We are committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: or .
Required Experience:
Unclear Seniority
Employment Type
Hourly
