PAYG Revenue Assurance Optimisation Manager

Role OVO-View

Team: Smart and PAYG Operations

Location: Hub Based - Hybrid for all

Salary banding: 45770 - 60000

Experience: Mid-level-Expert

Working pattern: Full-Time

Reporting to: David Kynaston Senior Manager PAYG Revenue Assurance

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Strategy. Delivery Improvement

Top 3 qualities for this role: Continuous improvement. Innovative Results driven

Where youll work:

Depending on the needs of your business area we expect hub based people to be in the office at least once a week and to go to OVO Connection events in-person.

Youll be assigned to the closest one of our three hub offices Bristol Glasgow or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop is designed to inspire people help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how:

This role will be varied in the types of projects including policy development addressing root causes and gap reduction. It will involve strong stakeholder engagement prepayment and Gap knowledge and relationship management. Key to the success will be working closely with other PODs and teams within OVO to champion meter performance and prioritise work.

This role in a nutshell:

As the Revenue Assurance Optimisation Manager you will be responsible for a number of key projects focused on improving our PAYG Revenue Assurance position.

You will play a critical role in delivering on our PAYG Gap targets through managing end to end projects focused on both upstream impacts on Gap and the reduction of gaps itself.

Your key outcomes will be:

• Be a PAYG and Revenue Assurance expert to be able to support the wider business and understand how these processes impact our customers
• Work with tech teams to help develop system fixes and improvements which result in a positive impact in PAYG gap
• Be the key contact for PAYG Revenue Assurance issue management and adhoc queries
• Proactively identify revenue leakage risks through understanding PAYGO processes across OVO
• Help develop a wider PAYG policy for how we interact with our customers
• Manage ad hoc projects focused on improving our Revenue Assurance position
• Own all gap pots not worked by EXL in order to drive the reduction of these pots and overall improvement of Gap
• Be proactive in driving change present findings recommendations and progress reports to senior management acting as an advocate of a culture of continuous improvement within the organisation
• Set clear objectives KPIs and targets for project delivery ensuring a clear plan for delivery and that this plan aligns with OVO priorities
• Identify opportunities for improvement across the PAYG estate and be able prioritise based on customer and business impact
• Support the wider Revenue Assurance team (insights and process teams) in their activities
• Build relationships across OVO to enable the buy into change and identification of issues
• Foster a culture of continuous improvement embracing innovative solutions and promoting operational excellence across all teams
• Drive alignment on strategic initiatives by facilitating communication between technical teams customer-facing teams and senior leadership
• Lead mentor and support a wider variety of teams sitting with Infrastructure and Asset Maintenance
• Champion PAYG gap throughout OVO to raise awareness and create a sense of wider ownership

Youll be a successful PAYG Revenue Assurance Optimisation Manager at OVO if you

• Understand PAYG customers end to end PAYG journey and PAYG processes to enable you to drive Gap value
• Understand Gap calculation and the root causes of gap within PAYG
• Analytical skills with the ability to interpret complex data sets and make strategic decisions
• Excellent communication and stakeholder management skills with the ability to influence at all levels
• Understanding of prepayment meter functionality processes and revenue assurance for both trad and smart meters
• Experience working within a prepayment area focused on revenue assurance activities
• Able to take ownership of problems in a pressurised Environment
• Excellent time management skills; able to effectively plan own and others time
• Able to build trusting team environments that to foster constructive debate without blame
• Able to make decisions and prioritize workloads
• Outstanding organisational interpersonal and communication skills with an ability to help discussion conflict resolution and decision making
• Support and educate business owners to build and maintain a prioritised backlog
• Ability to think strategically and to align asset management plans with OVO Energys long-term objectives
• Problem-solving skills with the ability to innovate and optimize processes
• Open to innovation and leveraging new tools and methodologies to drive efficiency and performance

Lets talk about whats in it for you:

Well pay you between 45770 and 60000 depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.

Youll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9% Flex Pay on top of your salary 4% of this is auto enrolled into your pension and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.

Heres a taster of whats on offer:

For starters youll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more

For your wellbeing
With gym membership travel insurance workplace ISA will writing services dental insurance and more

For your lifestyle
With extra holiday buying discount dining home & tech loans and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people - so when you join OVO you can play a part - big or small - with any of the Networks. Its up to you.

Oh and one last thing...

Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!

If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Required Experience:

Manager