Field Force Assistant Manager
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Job Description
Location: Giza 6th of October City
Work Arrangement: Onsite
Degree Level: Bachelors
Preferred Degree:Engineering / Relevant Degree
Shape the Future of Mobility at Nissan - Launch Your Career Drive Innovation:
At Nissan were not just building cars were revolutionizing mobility. Were a global leader with a heritage of innovation and were searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.
A Day in the Life:
Review dealer performance in terms of customer satisfaction and set action plan for sustainability
Manage dealer performance in terms of financial KPIs (parts and service) and ensure revenue achievement
Provide forecast of month-end and future parts sale per assigned dealers.
Supports NSC (National Sales Company) Aftersales leadership develop incentive programs to meet revenue and Customer Satisfaction targets.
Responsible for Nissan express service implementation according to standard and conduct a periodic assessment for identifying areas of improvement
Track and report aftersales financial and operational performance against business plans
Conduct periodic field visits to audit dealer compliance with Nissan standards
Act as a liaison between dealers and NSC to ensure effective two-way communication and smooth operation
Manage monitor analyze to minimize customer complaints received through call center & lead the cross functional efforts with warranty technical support and parts departments
Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process
Consolidating all performance reports for all service outlets based on standard formats
Minimize VOR (vehicle off road) at service centers
Who Were Looking for:
. degree in Engineering
Minimum 5-7 years of experience (Automotive background is a must)
Proficient with Microsoft Office (Excel and PowerPoint)
High communication and problem-solving skills
Leadership skills negotiation skills and ability to work under high pressure
Good interpersonal relations and positive thinking
MBA is a plus
Fluency in English and Arabic
A high degree of accountability and commitment
Explore more here: your career with innovation and purpose by joining Nissan a company dedicated to enriching others lives.
Giza EgyptRequired Experience:
Manager
Employment Type
Full-Time
