Digital Product Owner

What is the opportunity

This role is responsible for development and delivery of major change at RBC Direct Investing a leading-edge digital investment business undergoing significant transformation. You will own and oversee design through delivery for individual projects keeping business strategy and objectives top-of-mind. Experience in leading diverse teams and a proven ability to effectively navigate technical / stakeholder complexity are a must. The role requires deep insight and expertise in operations (i.e. digital fulfillment back-end processes contact center training and change management routines) and tools/platforms (i.e. Salesforce Asynch chat). It offers structured leadership and personal development opportunities with high exposure to business leadership.

What will you do

• Uncover and identify in-year and long-term opportunities for servicing improvements by maintaining an in-depth understanding of the business and competitive environment acting as a business representative and SME to champion the RBC DI vision and working with key partners to identify synergies and accelerate benefits / delivery (e.g. Advice Center)

• Mobilize design execute on and own key business outcomes (incl. operational cost footprint forecast to actuals) for strategic projects / pods related to the contact center internal platforms (e.g. Salesforce) and 3rd party capabilities

• Ensure timely and in-budget initiative delivery with minimal or beneficial impact to the business and client experience

• Create a pro-active operational risk identification and control mitigation eco-system within the project / Pods by adhering to the business & enterprise risk framework processes

• Support project implementation planning activities including ensuring that all relevant messages (internal and external) and training materials to the Contact Centres are communicated in an effective and timely manner

• Assume Product Owner accountabilities incl. defining business requirements resolution / decision of escalated issues raised during business requirements and development phases business acceptance testing for assigned projects including people / technology / data

• Maintain strong functional relationships with key stakeholders and groups across the project delivery lifecycle

• Provide leadership coaching and mentorship to the entrusted teams

What do you need to succeed

Must haves:

• Demonstrated track record of success with client focus and strategic thinking (why in addition to what)

• Advanced problem solving and analytical skills and innate comfort with numbers and curiosity

• Holistic perspective with ability to connect dependencies and strong attention to detail

• Strong communication (written and verbal) and interpersonal skills with emphasis on stakeholder management obtaining buy in from various teams and seniority levels and building impact and influence through partnering and collaboration

• Technical expertise business savvy creative and continuous improvement mindset

• Strong knowledge of Excel/PowerPoint

Nice-to-have:

• Canadian Securities Course (CSC) the Conduct & Practices exam (CPH) and Options Course (OLC)

• Understanding of Project Life Cycle

• Strong knowledge of investment products and services

• Strong knowledge of brokerage and investment systems

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic collaborative progressive and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.